At a Glance
- Tasks: Support customer services by handling communications and managing transfer cases.
- Company: Join AJ Bell, a fast-growing investment platform with a supportive culture.
- Benefits: Enjoy a competitive salary, generous holidays, casual dress, and free social events.
- Other info: Flexible hours with potential Saturday work and opportunities for personal development.
- Why this job: Gain valuable experience in financial services while working in a friendly team environment.
- Qualifications: 5 GCSEs including Maths and English, strong communication, and IT skills.
We're now looking to extra support across a number of our teams within our Customer Services area. If you're immediately available and looking to gain experience in the financial services this could be a great opportunity for you!
The purpose of the role is to provide administration support for transfers in processes across our product offering.
Responsibilities include:
- Handling communications between customers, third parties, and other business areas etc.
- Administering transfer cases.
- Maintaining accurate records on our databases and consistently monitoring the progress of cases.
- Producing letters and emails.
- Working efficiently with internal systems.
Knowledge & Experience:
- You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
- Ability and commitment to deliver excellent customer service skills.
- Strong communication skills, both written and verbal.
- Competent IT skills, including Word, Excel and Outlook.
- Ability to work to deadlines and under pressure, at times unsupervised.
This role will be Monday - Friday 08:45 - 17:15, with potential to work Saturdays if preferred.
Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford employer: AJ Bell Business Solutions Limited
AJ Bell is an exceptional employer, recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years. With a supportive and collaborative culture, employees enjoy a friendly working environment, generous holiday allowances, and unique perks such as on-site gym facilities and paid volunteering opportunities. This role offers a fantastic chance to gain valuable experience in the financial services sector while being part of a team that takes pride in making investing simpler and more accessible for everyone.
Contact Details:
AJ Bell Business Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like AJ Bell Business Solutions Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Service Administrator (3-6 months Fixed-Term Contract) in Salford
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at AJ Bell Business Solutions Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at AJ Bell Business Solutions Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give AJ Bell Business Solutions Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at AJ Bell Business Solutions Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with AJ Bell Business Solutions Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure AJ Bell Business Solutions Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
