At a Glance
- Tasks: Lead reviews of customer fee processes and enhance operational controls.
- Company: Join AJ Bell, a top UK investment platform with a supportive culture.
- Benefits: Competitive salary, 27 days holiday, and flexible work options.
- Other info: Collaborative team atmosphere with opportunities for professional growth.
- Why this job: Make a real impact by improving governance in a dynamic financial environment.
- Qualifications: Experience in operational controls, risk, or internal audit within financial services.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products, systems and business areas.
This is a delivery focused role where you'll assess our current control environment, identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness.
This is an excellent opportunity for someone who enjoys bringing structure to complex environments, working independently and collaborating with stakeholders across the business to drive meaningful change.
What you'll be doing: Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
Map end-to-end processes, documenting activities, systems, risks, controls and ownership.
Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
Identify control gaps, weaknesses, duplication and inconsistent ways of working.
Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance and oversight.
Build strong relationships across the business to gather information, challenge constructively and drive progress.
About you: You'll be an experienced operational controls, risk or internal audit professional with a track record of reviewing complex processes and delivering practical improvements within a regulated financial services environment.
You'll have: Strong experience in process mapping, control assurance or internal audit.
A good understanding of recognised control frameworks, such as COSO or ISO 31000, and experience assessing the design effectiveness of controls.
The ability to analyse end-to-end processes, identify risks, control gaps and opportunities for improvement.
Excellent stakeholder management and communication skills, with the confidence to influence and challenge constructively.
Strong analytical, problem-solving and documentation skills, with excellent attention to detail.
A proactive, self-sufficient approach and the ability to work independently while collaborating with subject matter experts.
Experience within financial services is essential, ideally with exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance or reconciliations.
Strong Microsoft Excel and Microsoft Office skills.
Experience with process mapping or workflow documentation tools, or Power BI, would be advantageous.
What you'll deliver: End-to-end process maps for in-scope fee charging and interest processes.
An assessment of the current control framework and its effectiveness.
A clear summary of control gaps, weaknesses, duplication and areas of risk.
A prioritised action plan with practical recommendations to strengthen controls, improve ownership and monitoring, and support future audit readiness.
About AJ Bell AJ Bell is one of the UKs fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.
Today, over?723,000?customers?trust us to manage more than?£108.7?billion?of assets.
By continually striving to make investing simpler and more accessible, were helping more people take control of their financial futures.
Were proud to be recognised as one of the UKs Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026?a reflection of our supportive and collaborative culture.
What we offer Competitive starting salary 27 days holiday, increasing with service + buy/sell scheme +
Controls Review Manager (Fixed Term Contract) in London employer: AJ Bell Business Solutions Limited
AJ Bell is an exceptional employer, recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years. With a supportive and collaborative culture, employees enjoy a range of benefits including generous holiday allowances, a strong pension scheme, and opportunities for professional growth within the dynamic finance sector in Manchester. The company fosters an inclusive environment, ensuring that all team members feel valued and empowered to contribute to their financial futures.
Contact Details:
AJ Bell Business Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Controls Review Manager (Fixed Term Contract) in London
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like AJ Bell Business Solutions Limited when they’re searching for someone to fill a temporary position.
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We think you need these skills to ace Controls Review Manager (Fixed Term Contract) in London
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Controls Review Manager (Fixed Term Contract), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at AJ Bell Business Solutions Limited. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at AJ Bell Business Solutions Limited
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at AJ Bell Business Solutions Limited.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit AJ Bell Business Solutions Limited in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at AJ Bell Business Solutions Limited.
