Customer Relation Manager

Customer Relations Manager Hertfordshire £A premium elderly care provider is seeking an experienced Customer Relations Manager to join one of its flagship luxury care communities. This is a fantastic opportunity for a commercially minded relationship-builder who is passionate about delivering exceptional customer experiences whilst supporting occupancy growth within a high-quality care environment. Working closely with the Home Manager and senior leadership team, you will play a key role in developing community partnerships, managing enquiries, conducting tours, supporting admissions and ensuring prospective residents and families receive an outstanding experience throughout their journey. Drive occupancy through effective enquiry management and relationship building Develop and maintain strong relationships within the local community Build referral networks across healthcare, community and professional services Conduct high-quality home tours for prospective residents and families Coordinate community engagement activities and events Support local marketing initiatives and campaigns Maintain accurate CRM records and sales pipelines Act as a brand ambassador within the local market Care homes Retirement living Private healthcare High-end customer service environments Passionate about customer experience Comfortable networking and representing a premium brand Competitive basic salary Performance-related bonus Meaningful role helping families make important life decisions Excellent career development opportunities