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- Tasks: Support customers with data quality and system challenges while enhancing our services.
- Company: Join Aiviq, a revolutionary fintech company transforming financial services.
- Benefits: Enjoy competitive salary, flexible working, and growth opportunities in a supportive environment.
- Other info: Collaborative culture with mentorship from experienced professionals.
- Why this job: Make a real impact in fintech by solving complex customer challenges.
- Qualifications: Strong technical skills, customer focus, and experience in data analysis.
The predicted salary is between 45000 - 55000 £ per year.
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. They should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
- Trouble‑shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on new features and enhancements prior to customer releases
- Ensuring that process documentation is kept up to date
- Work with other teams at Aiviq to automate Customer Services activities
What you will need
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- willingness to work independently with minimal supervision, taking initiatives to address challenges
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
- Experience in Asset Management industry is preferred but not mandatory
What we look for
- A passion for customer success and building strong, long‑lasting customer relationships
- Strong team‑oriented leadership skills and proven track record managing others
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
- People who think differently, bring an open mind and diversity of thought
What we offer
- Growth opportunities in a supportive, collaborative environment
- Exposure to cutting‑edge fintech, cloud‑based technologies, and AI‑augmented workflows
- Work on critical data quality challenges for leading asset managers
- Mentorship from experienced product managers
- Competitive salary, benefits, and flexible working arrangements
- Clear career progression pathway in a growing fintech company
Senior Customer Services Analyst employer: Aiviq
Contact Detail:
Aiviq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Aiviq on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Customer Services Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your SQL skills and understanding common customer service challenges in fintech. We want you to showcase your problem-solving mindset and technical know-how!
✨Tip Number 3
Don’t forget to highlight your communication skills! Practice explaining complex data issues in simple terms, as this will be key in your role. Remember, it’s all about making sure customers feel understood and supported.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Services Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Services Analyst. Highlight your customer-facing experience and technical skills, especially in SQL and data analysis. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your problem-solving mindset aligns with Aiviq’s mission. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated with customers or teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Aiviq
✨Know Your Customer Service Inside Out
Before the interview, make sure you understand Aiviq's products and how they empower asset managers. Familiarise yourself with common customer service challenges in fintech and think about how you can address them. This will show your passion for customer success and your readiness to contribute.
✨Brush Up on Your Technical Skills
Since the role requires a strong technical skill set, be prepared to discuss your experience with SQL and data analysis. Consider bringing examples of how you've used these skills to solve complex issues in previous roles. This will demonstrate your problem-solving mindset and technical proficiency.
✨Showcase Your Communication Skills
As a Senior Customer Services Analyst, you'll need to chair meetings and communicate effectively with clients. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved customer queries to highlight your communication prowess.
✨Emphasise Teamwork and Collaboration
Aiviq values collaboration and teamwork, so be ready to share examples of how you've worked effectively within a team. Discuss any leadership experiences you have and how you foster a culture of openness and respect. This will align you with Aiviq’s core values and show that you're a great fit for their team-oriented environment.