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- Tasks: Support customers with data quality and system challenges while enhancing their experience with our fintech solutions.
- Company: Join Aiviq, a revolutionary fintech company transforming financial services.
- Benefits: Enjoy competitive salary, flexible working, and growth opportunities in a collaborative environment.
- Other info: Mentorship from experienced professionals and clear career progression in a dynamic industry.
- Why this job: Be part of a team that empowers asset managers with innovative technology and data-driven insights.
- Qualifications: Strong technical skills, customer-facing experience, and proficiency in SQL are essential.
The predicted salary is between 40000 - 50000 £ per year.
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. They should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
- Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction.
- Your key responsibilities will be to:
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success.
- Trouble‑shoot system failures and investigate customer queries.
- Build and maintain data connectors for existing and/or new data sources.
- Support release testing on new features and enhancements prior to customer releases.
- Ensure that process documentation is kept up to date.
- Work with other teams at Aiviq to automate Customer Services activities.
What you will need
- A strong technical skill set coupled with experience of working in customer facing roles.
- Proficiency in SQL and experience of supporting or developing computer systems.
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Willingness to work independently with minimal supervision, taking initiatives to address challenges.
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills.
- Experience in Asset Management industry is preferred but not mandatory.
What we look for
- A passion for customer success and building strong, long‑lasting customer relationships.
- Strong team‑oriented leadership skills and proven track record managing others.
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions.
- People who think differently, bring an open mind and diversity of thought.
What we offer
- Growth opportunities in a supportive, collaborative environment.
- Exposure to cutting‑edge fintech, cloud‑based technologies, and AI‑augmented workflows.
- Work on critical data quality challenges for leading asset managers.
- Mentorship from experienced product managers.
- Competitive salary, benefits, and flexible working arrangements.
- Clear career progression pathway in a growing fintech company.
Technical Customer Services Analyst in London employer: Aiviq
Contact Detail:
Aiviq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Services Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aiviq on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Services. Personal connections can give you the inside scoop!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills, especially SQL. Be ready to discuss how you've tackled complex customer issues in the past. Show us that you're not just a problem-solver but also a great communicator!
✨Tip Number 3
Don’t forget to showcase your passion for customer success! During interviews, share examples of how you've built strong relationships with clients. We want to see that you genuinely care about helping customers achieve their goals.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining Aiviq and being part of our innovative team!
We think you need these skills to ace Technical Customer Services Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Services Analyst role. Highlight your technical skills, customer service experience, and any relevant projects that showcase your problem-solving abilities. We want to see how you can bring value to Aiviq!
Show Off Your Communication Skills: Since strong communication is key in this role, don’t shy away from demonstrating your written and verbal skills. Use clear, concise language in your application and provide examples of how you've effectively communicated with customers or teams in the past. We love a good storyteller!
Highlight Your Technical Know-How: Be sure to mention your proficiency in SQL and any experience with data analysis or system troubleshooting. If you've worked with cloud-based technologies or have insights into the asset management industry, let us know! We’re looking for candidates who can hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team at Aiviq!
How to prepare for a job interview at Aiviq
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and data analysis. Be ready to discuss how you've used these skills in previous roles, particularly in customer-facing situations. Aiviq values a strong technical skill set, so show them you can troubleshoot and resolve complex issues.
✨Understand Aiviq's Products
Familiarise yourself with Aiviq’s cloud-based platform and how it transforms financial data. Think about how you can help customers leverage these products for their success. Being able to articulate how Aiviq’s solutions can address client challenges will set you apart.
✨Showcase Your Communication Skills
Since the role involves regular meetings with investment managers, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated complex information in the past. Strong communication is key to building those long-lasting customer relationships Aiviq is looking for.
✨Demonstrate Problem-Solving Mindset
Be prepared to discuss specific instances where you've tackled challenging customer queries or system failures. Highlight your analytical approach and how you collaborated with teams to find solutions. Aiviq appreciates candidates who think differently and bring innovative ideas to the table.