At a Glance
- Tasks: Support customers with data quality and system challenges while enhancing their experience with our fintech solutions.
- Company: Join Aiviq, a cutting-edge fintech company transforming financial services.
- Benefits: Enjoy competitive salary, flexible working, and growth opportunities in a collaborative environment.
- Other info: Be part of a dynamic team driving innovation in asset management.
- Why this job: Make a real impact in the fintech world while building strong customer relationships.
- Qualifications: 2-5 years in a technical/customer-facing role with strong SQL and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights. Serving global asset managers overseeing trillions in Assets under Management, we're at the forefront of financial technology innovation.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
- Trouble-shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on new features and enhancements prior to customer releases
- Ensuring that process documentation is kept up to date
- Work with other teams at Aiviq to automate Customer Services activities
What you will need
- 2-5 years experience working in a technical/customer facing role
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Willingness to work independently with minimal supervision, taking initiatives to address challenges
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
- Experience in Asset Management industry is preferred but not mandatory
What we look for
- A passion for customer success and building strong, long-lasting customer relationships
- Strong team-oriented leadership skills and proven track record managing others
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
- People who think differently, bring an open mind and diversity of thought
What we offer
- Growth opportunities in a supportive, collaborative environment
- Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows
- Work on critical data quality challenges for leading asset managers
- Mentorship from experienced product managers
- Competitive salary, benefits, and flexible working arrangements
- Clear career progression pathway in a growing fintech company
Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.
FinTech Customer Success & Data Quality Specialist in London employer: Aiviq
Aiviq is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a growing UK-based fintech company, we provide our employees with ample growth opportunities, exposure to cutting-edge technologies, and a supportive culture that values teamwork and diversity. With competitive salaries, flexible working arrangements, and mentorship from experienced professionals, Aiviq is dedicated to fostering a fulfilling career path for those passionate about customer success in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land FinTech Customer Success & Data Quality Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at Aiviq or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for your interviews by researching Aiviq’s products and services. Understand how they empower asset managers and think about how your skills can contribute to their mission. Show them you’re not just another candidate, but someone who genuinely cares about customer success.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and data quality, consider mock scenarios where you have to resolve customer queries or technical issues. This will help you feel more confident during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aiviq and being part of our innovative team.
We think you need these skills to ace FinTech Customer Success & Data Quality Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the FinTech Customer Success & Data Quality Specialist role. Highlight your relevant experience, especially in customer-facing roles and technical skills like SQL. We want to see how you can bring value to Aiviq!
Showcase Your Communication Skills:Since strong communication is key for this position, use your application to demonstrate your written and verbal skills. Whether it’s through clear examples or a well-structured cover letter, let us know how you can effectively engage with customers and teams.
Highlight Problem-Solving Experience:We’re looking for candidates who can tackle complex challenges. In your application, share specific instances where you’ve successfully resolved technical issues or improved processes. This will show us your problem-solving mindset and ability to think on your feet.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Aiviq!
How to prepare for a job interview at Aiviq
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends in fintech and how Aiviq is revolutionising financial services. Familiarise yourself with their cloud-based platform and think about how it transforms complex data into actionable insights. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've successfully resolved customer issues or improved customer satisfaction. Highlight your problem-solving mindset and communication skills, as these are crucial for the role. Think of specific scenarios where you turned a challenging situation into a positive outcome.
✨Get Technical with SQL
Since the role requires proficiency in SQL, be ready to discuss your experience with it. Brush up on your technical skills and be prepared to answer questions about how you've used SQL to analyse complex data or troubleshoot system issues. If possible, practice some SQL queries beforehand to feel confident.
✨Emphasise Team Collaboration
Aiviq values collaboration and teamwork, so be sure to share experiences where you've worked effectively within a team. Discuss how you fostered a culture of openness and respect, and how you can contribute to building strong relationships with both customers and colleagues. This will align well with their core values.
