At a Glance
- Tasks: Support customers with data quality and system challenges while enhancing their experience with our products.
- Company: Join Aiviq, a cutting-edge fintech revolutionising financial services and asset management.
- Benefits: Enjoy competitive salary, flexible working, and growth opportunities in a supportive environment.
- Other info: Be part of a collaborative team that values innovation and diversity of thought.
- Why this job: Make a real impact by solving complex data issues for leading asset managers.
- Qualifications: 2-5 years in a technical/customer-facing role with strong SQL and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Aiviq is a cutting-edge fintech company revolutionising financial services and asset management. We empower the world's leading asset managers with data-driven insights and innovative technology solutions. Our cloud-based platform transforms complex financial data into actionable intelligence, addressing critical challenges in client data quality and insights.
About the opportunity
We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. They should also be able to support the diagnosis and resolution of complex customer data and system challenges.
What you will be doing
- Chair regular meetings with Aiviq’s Investment Manager customers; understanding how they can use Aiviq’s products to achieve success
- Trouble-shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on new features and enhancements prior to customer releases
- Ensuring that process documentation is kept up to date
- Work with other teams at Aiviq to automate Customer Services activities
What you will need
- 2-5 years experience working in a technical/customer facing role
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- willingness to work independently with minimal supervision, taking initiatives to address challenges
- Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
- Experience in Asset Management industry is preferred but not mandatory
What we look for
- A passion for customer success and building strong, long-lasting customer relationships
- Strong team-oriented leadership skills and proven track record managing others
- A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
- People who think differently, bring an open mind and diversity of thought
What we offer
- Growth opportunities in a supportive, collaborative environment
- Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows
- Work on critical data quality challenges for leading asset managers
- Mentorship from experienced product managers
- Competitive salary, benefits, and flexible working arrangements
- Clear career progression pathway in a growing fintech company
Aiviq is a growing UK-based FinTech, specialising in developing SaaS products for the world's investment Managers. We are part of Alpha Financial Markets Consulting Plc, a leading global provider of specialist consultancy services to the financial services industry.
FinTech Customer Success & Data Quality Specialist employer: Aiviq
Aiviq is an exceptional employer, offering a dynamic and supportive work environment where innovation thrives. As a UK-based fintech company at the forefront of financial technology, employees benefit from exposure to cutting-edge technologies and a clear career progression pathway. With a strong focus on customer success and collaboration, Aiviq fosters a culture that values diversity of thought and provides ample growth opportunities for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land FinTech Customer Success & Data Quality Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at Aiviq or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Aiviq’s products and services. Understand how they empower asset managers and think about how your skills can contribute to their mission. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and data quality, consider mock scenarios where you have to resolve customer queries or technical issues. This will boost your confidence during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aiviq and being part of our innovative team.
We think you need these skills to ace FinTech Customer Success & Data Quality Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of FinTech Customer Success & Data Quality Specialist. Highlight your experience in customer-facing roles and any technical skills, especially SQL, that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your problem-solving mindset can help us tackle complex data challenges. Keep it engaging and relevant to Aiviq's mission.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to convey ideas clearly. Whether it's in your CV or cover letter, use concise language and a friendly tone to demonstrate your interpersonal skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Aiviq
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends in fintech and how Aiviq is revolutionising financial services. Familiarise yourself with their cloud-based platform and think about how it transforms complex data into actionable insights. This will show your genuine interest and understanding of the industry.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your communication skills and problem-solving mindset, as these are crucial for the role. Remember, it's all about building strong relationships!
✨Get Technical
Since the role requires a strong technical skill set, be ready to discuss your experience with SQL and any technical challenges you've faced. Think of specific instances where you've diagnosed and resolved complex data issues, as this will demonstrate your capability to handle the technical aspects of the job.
✨Be Organised and Detail-Oriented
Aiviq values strong organisational skills and attention to detail. Prepare to discuss how you keep your work organised and how you ensure that documentation is up to date. You might even want to bring examples of process documentation you've worked on in the past to showcase your thoroughness.
