At a Glance
- Tasks: Lead client operations, ensuring smooth onboarding and long-term support for fashion brands.
- Company: AIUTA, a cutting-edge B2B fashion AI infrastructure company.
- Benefits: Competitive salary, remote-friendly environment, and flexible working hours.
- Other info: Collaborative culture where every voice is valued and growth opportunities abound.
- Why this job: Join a dynamic team transforming the fashion industry with innovative AI solutions.
- Qualifications: 6+ years in client operations or project management, preferably in fashion-tech.
The predicted salary is between 70000 - 90000 £ per year.
About the Company
AIUTA is a B2B fashion AI infrastructure company that enables brands and retailers to create and scale high-quality visual content and personalized shopping experiences. We power solutions such as virtual try-on, AI Studio, and outfit recommendations, allowing brands to empower their customers to see how products look on themselves or on models similar to them before buying, and to discover, mix and match, and visualize complete outfits. With proven results across leading fashion brands, we combine proprietary AI with human quality control to deliver production-ready outputs at scale, enabling brands to create more, convert better, and operate more efficiently.
Role Overview
We’re looking for a Head of Client Operations to lead and scale the operational side of AIUTA’s client experience — from onboarding through long-term account support and growth. This role is focused on building strong client relationships, managing complex implementation workflows, and ensuring smooth cross-functional collaboration between clients and internal teams. You’ll work closely with product, engineering, creative, and commercial teams to ensure clients successfully launch and scale AIUTA’s solutions. We’re looking for someone who thrives in fast-paced startup environments, brings structure to ambiguity, and understands the realities of working with ecommerce, fashion, and retail teams.
Key Responsibilities
- Client Onboarding & Implementation
- Own the onboarding and implementation journey for new clients, ensuring a smooth and successful launch experience.
- Act as the main operational point of contact during onboarding and post-launch phases.
- Coordinate cross-functional teams including product, engineering, creative operations, and customer teams to align timelines, priorities, and deliverables.
- Ensure client requirements are translated into clear internal workflows, briefs, and execution plans.
- Manage project timelines, dependencies, risks, and communication throughout implementation.
- Client Relationship Management
- Build trusted relationships with client stakeholders across ecommerce, marketing, creative, and operations teams.
- Drive high levels of client satisfaction, engagement, and retention.
- Proactively identify operational challenges and coordinate solutions across internal teams.
- Support long-term account success by ensuring clients continuously receive value from AIUTA’s solutions.
- Program & Process Management
- Establish scalable operational processes, documentation, and onboarding frameworks.
- Improve internal workflows and communication practices to support company growth.
- Define and track operational KPIs and client success metrics.
- Identify opportunities to improve efficiency, delivery quality, and client experience.
- Cross-Functional Collaboration
- Partner closely with Creative Operations to align on imagery requirements, production workflows, and quality expectations.
- Collaborate with product and engineering teams to communicate client feedback and operational learnings.
- Work alongside commercial teams to ensure smooth client handovers and account continuity.
Requirements
- 6+ years of experience in client operations, project/program management, customer success, or account management.
- Experience working in fashion-tech, retail technology, ecommerce enablement, or adjacent industries.
- Strong understanding of ecommerce teams, digital retail workflows, and client expectations within fashion or retail environments.
- Familiarity with imagery production, creative workflows, and asset management processes.
- Proven experience managing complex client implementations and cross-functional projects.
- Exceptional project management and organizational skills with strong attention to detail.
- Experience building or improving operational processes in growing organizations.
- Strong communication and stakeholder management skills, including experience working with senior client stakeholders.
- Comfortable operating in fast-paced startup environments with a high sense of ownership and urgency.
- Ability to manage multiple priorities simultaneously and adapt quickly to changing business needs.
Nice to Have
- Experience working with AI, SaaS, or enterprise software products.
- Experience supporting international or enterprise retail clients.
- Familiarity with creative production pipelines or fashion ecommerce content operations.
What We Offer
- An opportunity to work with cutting-edge AI technology alongside a highly experienced team from leading global tech companies.
- Competitive salary.
- A collaborative and inclusive team culture where every voice is heard.
- Remote-friendly environment.
- Flexible working hours.
Call to Action
If you’re ready to lead with courage, innovate boldly, and own your role in building products that will change the fashion industry, we’d love to hear from you.
Head of Client Operations employer: AIUTA
AIUTA is an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. As the Head of Client Operations, you'll have the opportunity to work with cutting-edge AI technology in a remote-friendly environment, alongside a highly experienced team from leading global tech companies. With a focus on employee growth and flexible working hours, AIUTA empowers its employees to thrive in a fast-paced startup atmosphere while making a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Operations
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and tech industries, especially those who work at AIUTA or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in client operations and project management. Make sure to tailor it to the fashion-tech space to catch their eye.
✨Tip Number 3
Ace the interview! Research common questions for client operations roles and practice your answers. Be ready to discuss how you’ve tackled challenges in fast-paced environments, just like AIUTA.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the AIUTA team.
We think you need these skills to ace Head of Client Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Client Operations role. Highlight your experience in client operations and project management, especially in fashion or retail environments. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved client satisfaction or streamlined processes. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who thrives in a fast-paced environment, so don’t be afraid to show us your passion for the fashion-tech industry and your approach to problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at AIUTA
✨Know Your Stuff
Before the interview, dive deep into AIUTA's products and services. Understand how their AI solutions work in the fashion industry and be ready to discuss how your experience aligns with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Project Management Skills
Be ready to share specific examples of how you've successfully managed complex client implementations in the past. Highlight your organisational skills and how you’ve navigated cross-functional collaboration, as this is crucial for the Head of Client Operations role.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and how they envision the future of client operations at AIUTA. This demonstrates your interest in their success and your proactive approach.
✨Prepare for Fast-Paced Scenarios
Since AIUTA operates in a fast-paced startup environment, be ready to discuss how you handle ambiguity and manage multiple priorities. Share examples that illustrate your adaptability and quick decision-making skills, which are essential for thriving in this role.
