At a Glance
- Tasks: Schedule recording sessions and manage participant communications for exciting data collection projects.
- Company: Join TransPerfect, a global leader in language and technology solutions.
- Benefits: Flexible remote work, competitive pay, and valuable experience in a dynamic field.
- Other info: Enjoy a temporary role with potential for growth in a supportive environment.
- Why this job: Be the key link between our team and participants, making a real impact on innovative projects.
- Qualifications: Fluent in Mesopotamian Arabic with strong communication and organisational skills.
The predicted salary is between 28118 - 34366 £ per year.
DataForce is seeking a motivated Scheduler to work remotely to schedule recording sessions for one of our Data Collection projects taking place in London, UK. As our Scheduler, you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met. Schedulers are responsible for communicating with potential participants via phone or email, as well as screening them based on defined criteria, and scheduling them based on their availability. Schedulers are also responsible for responding to pre-study participant questions, and pre-study follow-ups to encourage attendance and minimize no shows. The remote scheduler is the first point of contact between our team and study participants.
Work Responsibilities
- Validation of candidates via phone call according to project requirements
- Checking their availability for the project
- Answering candidates' questions
- Providing logistic information
- Scheduling candidates for the sessions time
- Sending reminders to the participants to make sure they don't forget about the scheduled sessions
- Filling the session schedule days in advance
- Communicating daily schedule updates to project team
Work Requirements
- Idiomatic fluency in Mesopotamian Arabic
- Can adapt to the CET time zone
- Be able to work a flexible schedule as needed
- Have computer competency for data entry and the production of reports and schedules
- Be able to adapt to changing priorities through applied feedback, and shifting focus quickly as project needs evolve
- Must possess outstanding customer service, excellent communication skills including phone, email, and electronic media communication
- Must be extremely detail-oriented
- Experience working in a team
Remote Scheduler - Mesopotamian Arabic at TransPerfect employer: aitrainer
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StudySmarter Expert Advice🤫
We think this is how you could land Remote Scheduler - Mesopotamian Arabic at TransPerfect
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how aitrainer might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Remote Scheduler - Mesopotamian Arabic at TransPerfect
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at aitrainer know if you can meet their needs without any hiccups!
Tailor Your Application to aitrainer:Every company has its vibe and customer approach. Research aitrainer's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at aitrainer
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at aitrainer.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
