At a Glance
- Tasks: Schedule recording sessions and manage participant communications for exciting data collection projects.
- Company: Join DataForce, part of TransPerfect, a global leader in language and technology solutions.
- Benefits: Fully remote work, flexible hours, and the chance to be part of innovative AI projects.
- Other info: Great opportunity for career growth in a dynamic, supportive environment.
- Why this job: Be the key link between our team and participants, making a real impact on cutting-edge research.
- Qualifications: Fluent in Egyptian Arabic, excellent communication skills, and detail-oriented.
The predicted salary is between 36000 - 44000 £ per year.
DataForce is seeking a motivated Scheduler to work remotely to schedule recording sessions for one of our Data Collection projects taking place in London, UK. As our Scheduler, you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met.
Schedulers are responsible for communicating with potential participants via phone or email, screening them based on defined criteria, and scheduling them based on their availability. They also respond to pre-study participant questions and follow-ups, making them the first point of contact between our team and study participants.
Work Responsibilities
- Validation of candidates via phone call according to project requirements
- Checking their availability for the project
- Answering candidates' questions
- Providing logistic information
- Scheduling candidates for the sessions time
- Sending reminders to the participants to make sure they don't forget about the scheduled sessions
- Filling the session schedule days in advance
- Communicating daily schedule updates to project team
Work Requirements
- Idiomatic fluency in Egyptian Arabic
- Can adapt to the CET time zone
- Be able to work a flexible schedule as needed
- Have computer competency for data entry and the production of reports and schedules
- Be able to adapt to changing priorities through applied feedback, and shifting focus quickly as project needs evolve
- Must possess outstanding customer service, excellent communication skills including phone, email, and electronic media communication
- Must be extremely detail-oriented
- Experience working in a team
In case you have any questions about this role contact us at DataForce by TransPerfect.
Locations: London
Remote status: Fully Remote
Employment type: Temporary
Contact: Vicky Shettykind
Remote Scheduler - Egyptian Arabic at TransPerfect in London employer: aitrainer
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StudySmarter Expert Advice🤫
We think this is how you could land Remote Scheduler - Egyptian Arabic at TransPerfect in London
✨Get Social with Customer Support Communities
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We think you need these skills to ace Remote Scheduler - Egyptian Arabic at TransPerfect in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to aitrainer.
How to prepare for a job interview at aitrainer
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in aitrainer's industry and how you can respond empathetically and effectively!
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✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
