Station Manager

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.

The Station Manager is accountable for the P&L and operational oversight and management, leadership and direction of the station to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met. The Station Manager is responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines, with respect to operational, administrative, customer service, marketing, and sales functions for the site. This position will develop and grow business in their dedicated region and will conduct business development activities.

Responsibilities:

• Lead, direct, and manage all station functions to ensure that all departments and staff execute service agreements.
• Maximise profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
• Responsible for business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station.
• Provide station staff with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardising procedures, systems applications, and executing processes to meet customer needs.
• Develop and execute plans, and programmes to meet anticipated organisational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, quality standards, and other regulatory requirements.
• Review analysis of activities, costs, operations, and forecast data to determine progress toward stated business development goals and objectives.
• Review and evaluate station P&L performance and establish short term goals to address any budgetary shortfalls.
• Collaborate with senior management to develop continuous improvement methodology in key areas of service, profit, and growth, and use key performance indicators to drive and quantify cost optimisation while maintaining customer quality and service.
• Ensure that freight is being expedited in a safe and timely manner.
• Ensure safety methods and programmes are implemented and maintained.
• Utilise superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications:

• Bachelor's Degree strongly preferred / High School Diploma with equivalent combination of work experience may be considered.
• Minimum five (5) years industry experience required – logistics environment with International and Domestic experience.
• Minimum three (3) years supervisory or managerial experience required.
• Valid Driver’s License required.
• Proven experience managing a full P & L, required.
• Proficient in Microsoft Office (Outlook, Excel).
• Able to perform all aspects of Domestic and International Operations including: customer service, dispatch, cargo and etc.
• Ability to organise and perform multiple assignments in a high-volume, fast-work environment.
• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management.
• Proven ability to lead and manage the activities of a diverse workforce.
• Skilled problem solver with leadership qualities.
• Excellent communication, decision and management skills.

What AIT Can Offer You:

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide:

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customises door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.