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For Companies At a Glance
- Tasks: Provide front-line technical support and troubleshoot escalated issues.
- Company: Join AIT, a global leader in freight forwarding with over 40 years of experience.
- Benefits: Enjoy competitive salary, volunteer opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values trust, teamwork, and community engagement.
- Qualifications: Requires an IT degree, 3 years of Windows and Active Directory experience, and strong customer service skills.
- Other info: Willingness to travel and work flexible hours is essential; multilingual skills are a plus.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Service Desk Technician II role at AIT Worldwide Logistics
Join to apply for the Service Desk Technician II role at AIT Worldwide Logistics
Move the world with us!
AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!
Introduction
Move the world with us!
AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!
If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!
Overview
As a Service Desk Technician II, you will serve as a key member of AIT’s front-line technical support team, providing advanced IT assistance to internal users across multiple locations. You will handle escalated issues from Level 1 support, manage user accounts, troubleshoot hardware and software, and ensure seamless IT operations. This role requires a strong customer service mindset, technical proficiency, and the ability to communicate effectively across all levels of the organization.
Responsibilities
- Provide second-level technical support for escalated incidents and service requests.
- Manage user accounts, including enabling, disabling, and password resets via Active Directory.
- Install, configure, and troubleshoot software, printers, mobile devices, and computer hardware.
- Perform computer imaging and provisioning for new users and hardware refreshes.
- Maintain and contribute to internal knowledge base documentation.
- Support multiple office locations across Europe and the UK, including on-site visits.
- Troubleshoot basic LAN/WAN networking issues and escalate as needed.
- Communicate clearly and professionally with users at all levels of the organization.
- Participate in on-call rotation and provide after-hours support when required.
- Promote a culture of continuous improvement, safety, and quality-first thinking.
Qualifications
- Associate degree in Information Technology or related field preferred.
- Min 3 years of experience supporting Windows 10 in a professional environment.
- Min 3 years of experience with Active Directory administration.
- Strong troubleshooting skills with Microsoft Office applications.
- Solid understanding of LAN/WAN networking fundamentals.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).
- Excellent written and verbal communication skills in English; German or other European languages are a plus.
- Willingness to travel frequently within Europe and the UK.
- Must hold a full, clean UK or EU driver’s license.
- Ability to lift up to 50 pounds and work evenings/weekends as needed
What AIT Can Offer You
In addition to a competitive salary and benefits package , we offer great programs for our employees . For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in ( virtually ) every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable , user-friendly technology, AIT\’s flexible business model enables customized door-to-door deliveries by sea, air, land and rail – on time and on budget. With experienced teammates, in more than 100 global locations across Asia , Europe, and North America, AIT offers full-service options , from customs brokerage and warehouse management to all- round worry-free services .
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Transportation, Logistics, Supply Chain and Storage
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Service Desk Technician II employer: AIT Worldwide Logistics
Contact Detail:
AIT Worldwide Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician II
✨Tip Number 1
Familiarise yourself with AIT's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Brush up on your technical skills, especially around Windows 10 and Active Directory. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Network with current or former employees of AIT. Use platforms like LinkedIn to connect and ask about their experiences. This insider knowledge can give you valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to articulate your problem-solving approach clearly. Since the role involves resolving technical issues, practice explaining your thought process in a way that's easy to understand. This will showcase your communication skills and ability to simplify complex IT concepts.
We think you need these skills to ace Service Desk Technician II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, customer service, and any specific skills mentioned in the job description, such as managing Windows 10 or Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with AIT's values and the responsibilities of the Service Desk Technician II position.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to solve technical problems and communicate effectively with users at all levels. This could be through past experiences or specific projects.
Highlight Continuous Improvement: Mention any experiences where you contributed to process improvements or quality initiatives in previous roles. This aligns with AIT's emphasis on a continuous improvement culture.
How to prepare for a job interview at AIT Worldwide Logistics
✨Showcase Your Customer Service Skills
As a Service Desk Technician, you'll be interacting with internal users regularly. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your strong customer service focus.
✨Demonstrate Technical Proficiency
Make sure you brush up on your knowledge of Windows 10, Active Directory, and Microsoft Office troubleshooting. Be ready to discuss specific technical problems you've solved and the tools you used to do so.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex IT concepts in simple terms, as you'll need to articulate IT risks and solutions to users at all levels of the organisation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to troubleshoot issues under pressure and how you prioritised tasks to resolve them efficiently.
