At a Glance
- Tasks: Coordinate international freight shipments and ensure smooth communication across all transport modes.
- Company: Join AIT, a global leader in freight forwarding and logistics.
- Benefits: Enjoy competitive salary, private healthcare, pension plan, and 26 days of annual leave.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Be part of a dynamic team that moves the world and supports global trade.
- Qualifications: 5-7 years experience in logistics and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
As an International Operations Agent you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight‑forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.
Responsibilities
- Build trusted‑advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
- Prepare accurate and profitable quotations, provide end‑to‑end service recommendations, and ensure a consistently high level of customer satisfaction.
- Coordinate the full day‑to‑day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs‑related processes.
- Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
- Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
- Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end‑of‑month deadlines.
- Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
- Support continuous learning, assist with onboarding and cross‑training of team members, and perform additional duties as business needs require.
Qualifications
- 5-7 years applied on the job and industry experience.
- Experience with CargoWise software is a plus.
- Customer focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
- Professional level oral & written English language skills.
- Problem solving: ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue.
- Attention to detail: ensures work is complete and accurate; monitors quality of work, verifies information.
- Knowledge of raising and discharging of T1's would be an advantage.
We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:
- Private healthcare through BUPA (medical and dental) after a qualifying period.
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
- Life Assurance equal to 2x your annual salary for peace of mind.
- 26 days of annual leave.
- Childcare vouchers.
- Eyecare vouchers.
- Cycle to Work scheme.
- Car allowance or company car for certain roles.
International Operations Agent III employer: AIT Worldwide Logistics
As a Global Implementation Manager at AIT, you will thrive in a dynamic work culture that prioritises collaboration and innovation. With a strong commitment to employee growth, AIT offers comprehensive benefits including private healthcare, generous annual leave, and a supportive environment for professional development. Located in a vibrant area, this role provides unique opportunities to engage with global clients while contributing to impactful logistics solutions.
StudySmarter Expert Advice🤫
We think this is how you could land International Operations Agent III
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like AIT Worldwide Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at AIT Worldwide Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like AIT Worldwide Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace International Operations Agent III
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to AIT Worldwide Logistics:This is your chance to really connect with the team at AIT Worldwide Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at AIT Worldwide Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with AIT Worldwide Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show AIT Worldwide Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at AIT Worldwide Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
