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- Tasks: Coordinate international freight shipments and ensure smooth communication across all transport modes.
- Company: Join AIT, a global leader in freight forwarding and logistics.
- Benefits: Enjoy competitive salary, private healthcare, pension plan, and 26 days of annual leave.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Be part of a dynamic team that moves the world and supports global trade.
- Qualifications: 5-7 years experience in logistics and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
As an International Operations Agent you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight‑forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.
Responsibilities- Build trusted‑advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
- Prepare accurate and profitable quotations, provide end‑to‑end service recommendations, and ensure a consistently high level of customer satisfaction.
- Coordinate the full day‑to‑day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs‑related processes.
- Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
- Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
- Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end‑of‑month deadlines.
- Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
- Support continuous learning, assist with onboarding and cross‑training of team members, and perform additional duties as business needs require.
- 5-7 years applied on the job and industry experience.
- Experience with CargoWise software is a plus.
- Customer focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
- Professional level oral & written English language skills.
- Problem solving: ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue.
- Attention to detail: ensures work is complete and accurate; monitors quality of work, verifies information.
- Knowledge of raising and discharging of T1's would be an advantage.
We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:
- Private healthcare through BUPA (medical and dental) after a qualifying period.
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
- Life Assurance equal to 2x your annual salary for peace of mind.
- 26 days of annual leave.
- Childcare vouchers.
- Eyecare vouchers.
- Cycle to Work scheme.
- Car allowance or company car for certain roles.
International Operations Agent III employer: AIT Worldwide Logistics
Contact Detail:
AIT Worldwide Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Operations Agent III
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Use LinkedIn to connect with current employees at AIT and ask them about their experiences. You never know, a friendly chat could lead to a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research AIT’s services and recent news in the logistics sector. This will help you answer questions confidently and show that you're genuinely interested in moving the world with them.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in previous roles. Highlight how you’ve managed customer concerns or resolved shipment issues to demonstrate your value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace International Operations Agent III
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the International Operations Agent role. Highlight your relevant experience in freight forwarding and logistics, and don’t forget to mention any specific software skills like CargoWise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer focus and problem-solving skills. Share examples of how you've successfully managed shipments or resolved issues in the past.
Showcase Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy in logistics.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AIT Worldwide Logistics
✨Know Your Stuff
Make sure you understand the ins and outs of international freight forwarding. Brush up on key terms, regulations, and processes related to import and export shipments. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Focus
Prepare examples that highlight your ability to build relationships with customers. Think about times when you’ve gone above and beyond to meet their needs or resolved issues effectively. This is crucial for the International Operations Agent role, so make it a key part of your discussion.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your analytical thinking and ability to handle complex situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, culture, and future goals. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success. It’s a great way to leave a lasting impression!