International Operations Agent I

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

As International Operations Agent, you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight-forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes—air, ocean, and surface—ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.

Responsibilities:

• Partner customers to advise, determine and qualify their shipping requirements.
• Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
• Provide a “best in service approach” to ensure the customer’s request is fulfilled and satisfied.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Assist with the day-to-day training of new team members and cross-skilling where applicable with existing teammates.

Qualifications:

• 0 – 2 years applied on the job and industry experience.
• CargoWise software experience a plus.
• Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
• Professional level oral & written English language skills.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue.
• Attention to Detail: Ensures one’s own work is complete and accurate; monitors the quality of work, verifies information.

What AIT Can Offer You:

• Private healthcare through BUPA (medical and dental) after a qualifying period.
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
• Life Assurance equal to 2x your annual salary for peace of mind.
• 26 days of annual leave to relax and recharge.
• Childcare vouchers to support your family needs.
• Eyecare vouchers for your vision health.
• Cycle to Work scheme to promote sustainable commuting.
• Car allowance or company car for certain roles.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.