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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure their needs are met through effective solutions.
- Company: AIT Worldwide Logistics is a global leader in freight forwarding, helping businesses access markets worldwide.
- Benefits: Enjoy flexible work options, competitive pay, health benefits, and generous vacation time.
- Why this job: Join a supportive team focused on problem-solving and making a global impact while growing your career.
- Qualifications: Bachelor's degree required; 10+ years in account management or sales preferred.
- Other info: Be part of a culture that values teamwork, growth, and community service.
The predicted salary is between 60000 - 100000 £ per year.
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company\’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Global Customer Accounts Manager II manages their company\’s relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients.
Responsibilities
- Responsible for developing, leading, and managing key account(s). Accountable for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
- Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
- Ability to extract and analyze account data and provide sale and service quality data forecast to management.
- Creation and delivery of MBR and QBR data to meet or exceed global sales and client expectations.
- Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations.
- Review account budgets, pricing, quoting, and improving cost effectiveness.
- Assisting global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s).
- The wage range for this position is $87,313.92-$144,067.97 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
Qualifications
Education Qualifications
- Bachelor\’s Degree or equivalent Required.
Experience Qualifications
- 10+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred, with 3-5 years in direct customer facing role (sales/account management) preferred.
Skills and Abilities
- Advanced understanding of air and ocean, imports and exports needed (extensive work experience in one or more required).
- Proficient in MS Word, Excel, and other MS Office software.
- Ability to multi-task with strong attention to detail.
- Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies.
- Ability to source, format, and communicate/present data to internal and external clients. May be required to present in conference room or virtual setting.
- Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe.
- Ability to problem solve and be solution oriented in a fast pace and high volume environment.
- Excellent negotiation, communication, organizational and planning skills.
- Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges.
- CargoWise, AS400, dangerous goods and ITAR experience is a plus.
- Advanced Computer Skills.
Licenses and Certifications
- ITAR, Dangerous Goods, Cargowise Certifications are desired but not required.
Other Skills We Hope to See:
- A team player who works well with others – being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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Global Customer Account Manager II employer: AIT Worldwide Logistics
Contact Detail:
AIT Worldwide Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Account Manager II
✨Tip Number 1
Familiarise yourself with the freight forwarding industry, especially air and ocean logistics. Understanding the nuances of imports and exports will give you a significant edge in discussions during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenges effectively, which is crucial for the Global Customer Account Manager role.
✨Tip Number 3
Network with current or former employees of AIT Worldwide Logistics on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting. Being able to articulate how you've used data to drive decisions or improve customer satisfaction will align well with the responsibilities of the position.
We think you need these skills to ace Global Customer Account Manager II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and freight forwarding operations. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service focus. Mention specific examples of how you've successfully managed key accounts or resolved client issues in the past.
Highlight Relevant Skills: Emphasise your advanced understanding of air and ocean freight, as well as your proficiency in MS Office. Include any certifications like ITAR or Dangerous Goods if you have them, as they are desirable for this role.
Showcase Your Teamwork and Growth Mindset: In your application, illustrate your ability to work collaboratively in a virtual team and your commitment to continuous improvement. This aligns with AIT's core values and culture.
How to prepare for a job interview at AIT Worldwide Logistics
✨Showcase Your Customer-Centric Approach
As a Global Customer Account Manager, your ability to build and maintain relationships is crucial. Be prepared to share specific examples of how you've successfully addressed customer needs in the past, demonstrating your commitment to customer satisfaction.
✨Demonstrate Analytical Skills
The role requires strong analytical abilities, so be ready to discuss how you've used data to drive decisions or improve processes. Bring examples of reports or forecasts you've created that had a positive impact on your previous roles.
✨Highlight Your Problem-Solving Skills
In a fast-paced environment, being solution-oriented is key. Prepare to discuss challenging situations you've faced and how you resolved them, particularly in relation to account management or customer service.
✨Familiarise Yourself with Industry Standards
Understanding compliance standards like ITAR and dangerous goods regulations is important for this position. Brush up on these topics and be ready to discuss how you've navigated regulatory requirements in your previous roles.
