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For Companies At a Glance
- Tasks: Engage with customers and stakeholders to deliver tech solutions and manage projects.
- Company: AIT is a global leader in freight forwarding, shaping supply chain solutions for over 40 years.
- Benefits: Enjoy flexible work arrangements, professional development, and paid volunteer hours.
- Why this job: Join a dynamic team, innovate freely, and make a real impact on customer success.
- Qualifications: Bachelor's degree in IT or Business; 5+ years in project management or logistics required.
- Other info: Position available across the EU and UK; ideal locations include London, Amsterdam, and Frankfurt.
The predicted salary is between 43200 - 72000 £ per year.
Introduction
Move the world with us!
AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!
If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder!
Overview
This role will engage with internal stakeholders, prospective and existing customers to demonstrate the value of AIT’s technology capabilities and services. TheCustomer SolutionsManagersupports onboarding, integration, and other customer-facing technology projects.This role will influence the development of marketing messaging and communication related to AIT’s technology solutions and perform post-project reviews to assess results against objectives, SLAs, and the technology roadmap.
This position can be filled anywhere in the EU and UK. Ideal locations include London, Amsterdam, Frankfurt or Basel.
Responsibilities
- Engages directly with customers and internal stakeholders to coordinate projects, delivering customer technology solutions and services
- Identifies regional-specific opportunities for utilizing the company\’s information technology tools.
- Proactively communicates with internal stakeholders and customers to improve solution delivery outcomes
- Educates internal and external customers on the value of the company’s IT solutions
- Manages progress reports regarding customer-facing technology projects and metrics
- Identifies and communicates challenges related to customer-facing technology
- Partners closely with customers and business teams to ensure the maximum use, understanding, and efficiency of solutions and services
- Collaborates with the Application Development team to support the development of regional-specific customer solutions
- Strong communicator with customers, sales, IT, and business stakeholders
- All other duties as assigned as business needs deem necessary
Qualifications
- Bachelor’s degree in IT, Business, or related field (or equivalent experience)
- 5+ years in project management, logistics, supply chain, or technical sales
- Deep understanding of European logistics and eCommerce ecosystems
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills – written, verbal, and interpersonal
- Proven ability to work independently and in cross-functional teams
- Willingness to travel across Europe and the UK
What AIT Can Offer You
- Make an impact– Your work directly shapes customer success and innovation.
- Grow with us– We invest in your professional development and career path.
- Global reach, local feel– Be part of a collaborative, international team.
- Innovate freely– Bring your ideas to life in a tech-forward environment.
- Work-life balance– Flexible work arrangements and a people-first culture.
- Give back– In addition to a competitive salary and benefits package, we offer meaningful programs for our employees. For example, every AIT team member can participate infive hours of paid volunteer work each yearto support a cause they care about.
About AIT Worldwide
For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry – these include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT\’s flexible business model enables customized door-to-door deliveries by sea, air, land and rail – on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.
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Customer Solutions Manager - Europe employer: AIT Worldwide Logistics
Contact Detail:
AIT Worldwide Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager - Europe
✨Tip Number 1
Familiarise yourself with AIT's technology solutions and services. Understanding how these tools can benefit customers will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the logistics and supply chain industry, especially those who have experience with European markets. This can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer-facing technology projects in the past. Highlighting your problem-solving skills and ability to work cross-functionally will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for travel and working in diverse environments. Since the role requires travelling across Europe and the UK, demonstrating your adaptability and willingness to engage with different cultures can give you an edge.
We think you need these skills to ace Customer Solutions Manager - Europe
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Customer Solutions Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your experience in project management, logistics, or technical sales. Provide specific examples of how you've successfully managed customer-facing technology projects or improved solution delivery outcomes in previous roles.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter, and consider including examples of successful stakeholder engagement.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for AIT Worldwide Logistics. Mention their values and how you can contribute to their mission. Make sure to include keywords from the job description to pass through any applicant tracking systems.
How to prepare for a job interview at AIT Worldwide Logistics
✨Understand the Company and Its Technology
Before your interview, make sure to research AIT Worldwide Logistics thoroughly. Familiarise yourself with their technology solutions and how they impact customer success. This will help you demonstrate your understanding of their services and how you can contribute.
✨Showcase Your Project Management Skills
As a Customer Solutions Manager, you'll need strong project management skills. Be prepared to discuss specific projects you've managed in the past, focusing on your role, the challenges faced, and the outcomes achieved. Use metrics to quantify your success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and communication skills. Think of examples where you've had to coordinate with multiple stakeholders or resolve conflicts, and be ready to explain your thought process and actions.
✨Demonstrate Cultural Awareness
Since this role involves working across Europe, it's important to show cultural awareness and adaptability. Be ready to discuss your experiences working in diverse teams or with international clients, highlighting your ability to navigate different cultural contexts.
