At a Glance
- Tasks: Coordinate international freight shipments and ensure smooth communication across all transport modes.
- Company: Join AIT Worldwide Logistics, a leading global freight forwarder with a collaborative culture.
- Benefits: Enjoy private healthcare, pension contributions, life assurance, and 26 days of annual leave.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Be part of a dynamic team that impacts global supply chains and enhances customer satisfaction.
- Qualifications: 5-7 years of industry experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
As International Operations Agent you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight-forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.
Responsibilities
- Build trusted-advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
- Prepare accurate and profitable quotations, provide end-to-end service recommendations, and ensure a consistently high level of customer satisfaction.
- Coordinate the full day-to-day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs-related processes.
- Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
- Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
- Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end-of-month deadlines.
- Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
- Support continuous learning, assist with onboarding and cross-training of team members, and perform additional duties as business needs require.
Qualifications
- 5 - 7 years applied on the job and industry experience.
- CargoWise software experience a plus.
- Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
- Professional level oral & written English language skills.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue.
- Attention to Detail: Ensures one’s own work is complete and accurate; monitors the quality of work, verifies information.
- Knowledge of raising and discharging of T1's would be an advantage.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
What AIT Can Offer You
- Private healthcare through BUPA (medical and dental) after a qualifying period.
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
- Life Assurance equal to 2x your annual salary for peace of mind.
- 26 days of annual leave to relax and recharge.
- Childcare vouchers to support your family needs.
- Eyecare vouchers for your vision health.
- Cycle to Work scheme to promote sustainable commuting.
- Car allowance or company car for certain roles.
International Operations Agent III in Colnbrook employer: AIT Worldwide Logistics
AIT Worldwide Logistics is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package, including private healthcare, generous annual leave, and a supportive work culture. With a focus on continuous learning and collaboration, employees are encouraged to develop their skills while being part of a dynamic team that plays a crucial role in the global supply chain. Located in the UK, AIT provides a unique opportunity to engage with diverse international markets and contribute to meaningful logistics solutions.
StudySmarter Expert Advice🤫
We think this is how you could land International Operations Agent III in Colnbrook
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching AIT and understanding their operations. Familiarise yourself with their services and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires addressing customer concerns and resolving issues, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AIT and moving the world with us!
We think you need these skills to ace International Operations Agent III in Colnbrook
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the International Operations Agent role. Highlight your relevant experience in freight forwarding and logistics, and show us how you can meet our customer-focused approach.
Showcase Your Skills:We want to see your problem-solving abilities and attention to detail. Use specific examples from your past work to demonstrate how you've successfully managed shipments or resolved issues in a timely manner.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you're a great fit for AIT.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AIT Worldwide Logistics
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of international freight forwarding. Brush up on key terms, regulations, and processes related to import and export shipments. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since building trusted relationships with customers is crucial, prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. Highlight how you proactively communicated and ensured customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of specific scenarios where you identified a problem and implemented an effective solution. This could involve shipment delays or documentation issues. Be clear about your thought process and the outcome.
✨Attention to Detail is Key
In logistics, accuracy is everything. Prepare to discuss how you ensure your work is complete and precise. You might want to share examples of how you’ve monitored quality and verified information in previous roles, as this will resonate well with their expectations.
