At a Glance
- Tasks: Coordinate international freight shipments and ensure smooth communication across all transport modes.
- Company: Join AIT Worldwide Logistics, a global leader in freight forwarding and logistics.
- Benefits: Enjoy competitive salary, private healthcare, pension contributions, and 26 days of annual leave.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Be part of a dynamic team that moves the world and supports global trade.
- Qualifications: 5-7 years of experience in logistics and customer-focused skills required.
The predicted salary is between 30000 - 40000 € per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
As International Operations Agent you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight‑forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.
Responsibilities:- Build trusted‑advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
- Prepare accurate and profitable quotations, provide end‑to‑end service recommendations, and ensure a consistently high level of customer satisfaction.
- Coordinate the full day‑to‑day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs‑related processes.
- Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
- Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
- Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end‑of‑month deadlines.
- Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
- Support continuous learning, assist with onboarding and cross‑training of team members, and perform additional duties as business needs require.
- 5 - 7 years applied on the job and industry experience.
- CargoWise software experience a plus.
- Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
- Professional level oral monitors the quality of work, verifies information.
- Knowledge of raising and discharging of T1's would be an advantage.
International Operations Agent III in Slough employer: AIT Worldwide Logistics, Inc.
AIT Worldwide Logistics is an exceptional employer that values your talent and supports your professional growth within the dynamic field of international logistics. With a strong commitment to employee well-being, we offer a competitive salary, comprehensive benefits including private healthcare and generous annual leave, and a collaborative work culture that fosters continuous learning and development. Join us in our UK location to be part of a global network where you can make a meaningful impact on the supply chain while enjoying unique advantages like childcare vouchers and a Cycle to Work scheme.
Contact Detail:
AIT Worldwide Logistics, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land International Operations Agent III in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry, especially those who work at AIT. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on international shipping regulations and be ready to discuss how you’ve handled challenges in past roles. Show us you’re the go-to person for customer satisfaction!
✨Tip Number 3
Don’t forget to showcase your tech skills! If you’ve got experience with CargoWise or similar software, make sure to highlight that. We love candidates who can hit the ground running with our systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and moving the world with us!
We think you need these skills to ace International Operations Agent III in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the International Operations Agent role. Highlight your relevant experience in freight forwarding and logistics, and don’t forget to mention any specific software skills like CargoWise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with AIT’s mission. Show us that you understand the importance of customer focus and operational excellence.
Showcase Your Communication Skills:As an International Operations Agent, communication is key! In your application, demonstrate your ability to build relationships and manage communications effectively. Use examples from your past experiences to illustrate this.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AIT Worldwide Logistics, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of international freight forwarding. Brush up on key terms, regulations, and processes related to import and export shipments. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Focus
Since the job involves building trusted relationships with customers, prepare examples of how you've successfully addressed customer needs in the past. Think about specific situations where you went above and beyond to ensure satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific challenges, like shipment delays or customer complaints. Prepare by thinking through potential scenarios and your approach to resolving them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Familiarise Yourself with CargoWise
If you have experience with CargoWise, great! If not, take some time to learn about it. Understanding this software can give you an edge, as it’s mentioned in the job description. Even basic knowledge can show your willingness to adapt and learn new tools.
