At a Glance
- Tasks: Coordinate international freight shipments and ensure smooth communication across all transport modes.
- Company: Join AIT Worldwide Logistics, a leading global freight forwarder with a collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, pension plan, and 26 days of annual leave.
- Other info: Opportunities for continuous learning and career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team that moves the world and supports global trade.
- Qualifications: 5-7 years experience in logistics, strong customer focus, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
As International Operations Agent, you will be responsible for the effective coordination, progress monitoring, and management of all communication related to the daily import and export of international freight-forwarding shipments into and out of the United Kingdom. You will oversee shipment handling across all transportation modes - air, ocean, and surface - ensuring that all activities are carried out in line with customer requirements and the contractual agreements in place.
Responsibilities:
- Build trusted-advisor relationships with customers by advising, determining, and qualifying their shipping requirements, including all necessary regulations, certificates, and documentation.
- Prepare accurate and profitable quotations, provide end-to-end service recommendations, and ensure a consistently high level of customer satisfaction.
- Coordinate the full day-to-day handling of international import and export shipments across all transport modes, including order review, documentation, brokerage, and customs-related processes.
- Plan shipping schedules and communicate with customers, carriers, ports, agents, and partners to verify loading, departures, arrivals, and overall shipment execution.
- Monitor shipment progress through proactive tracking and tracing, immediately address deviations, and resolve delays, damages, or issues in collaboration with customers.
- Manage all operational tasks including customer service, data entry, billing, invoicing, and adherence to customer SOPs, AIT KPIs, regulatory requirements, and end-of-month deadlines.
- Collaborate with local sales teams and internal departments to support communication, service quality, and accurate file closure, while ensuring compliance with all regulatory standards.
- Support continuous learning, assist with onboarding and cross-training of team members, and perform additional duties as business needs require.
Qualifications:
- 5 - 7 years applied on the job and industry experience.
- CargoWise software experience a plus.
- Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
- Professional level oral & written English language skills.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue.
- Attention to Detail: Ensures one’s own work is complete and accurate; monitors the quality of work, verifies information.
- Knowledge of raising and discharging of T1's would be an advantage.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.
What AIT Can Offer You:
- Private healthcare through BUPA (medical and dental) after a qualifying period.
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
- Life Assurance equal to 2x your annual salary for peace of mind.
- 26 days of annual leave to relax and recharge.
- Childcare vouchers to support your family needs.
- Eyecare vouchers for your vision health.
- Cycle to Work scheme to promote sustainable commuting.
- Car allowance or company car for certain roles.
International Operations Agent III in London employer: AIT Worldwide Logistics, Inc.
AIT Worldwide Logistics is an exceptional employer that values your talent and supports your professional growth within the dynamic field of international logistics. With a strong commitment to employee well-being, we offer a competitive salary, comprehensive benefits including private healthcare and generous annual leave, and a collaborative work culture that fosters continuous learning and development. Join us in our UK location to be part of a global network where you can make a meaningful impact on the supply chain while enjoying unique perks like childcare vouchers and a cycle to work scheme.
Contact Details:
AIT Worldwide Logistics, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Operations Agent III in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching AIT Worldwide Logistics thoroughly. Understand their services, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires quick thinking and effective solutions, consider common scenarios in international operations and how you would handle them. This will give you confidence during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AIT and moving the world with us!
We think you need these skills to ace International Operations Agent III in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the International Operations Agent role. Highlight your relevant experience in freight forwarding and logistics, and show us how you can meet our customer-focused approach.
Showcase Your Skills:We want to see your problem-solving abilities and attention to detail. Use specific examples from your past work to demonstrate how you've successfully managed shipments or resolved issues in a timely manner.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's industry-specific. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AIT Worldwide Logistics, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of international freight forwarding. Brush up on key terms, regulations, and processes related to import and export shipments. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since building trusted relationships with customers is crucial, prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. Highlight your proactive approach and how it led to increased satisfaction or loyalty.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Attention to Detail
In logistics, attention to detail is key. Prepare to discuss how you ensure accuracy in your work, whether it's through double-checking documentation or monitoring shipment progress. Providing concrete examples will help illustrate your meticulous nature.
