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For Companies At a Glance
- Tasks: Coordinate international air freight shipments and provide top-notch customer service.
- Company: Join AIT Worldwide Logistics, a global leader in freight forwarding.
- Benefits: Enjoy private healthcare, pension contributions, life assurance, and 26 days of annual leave.
- Why this job: Be part of a dynamic team that moves the world and supports your career growth.
- Qualifications: 2-5 years in airfreight exports and strong communication skills required.
- Other info: Work in a supportive environment with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
Overview
Responsible for the effective co-ordination, progress chasing and management of all required communications specific to the day-to-day export of international freight forwarding shipments out of the United Kingdom, across air in line with customer requirements and contractual agreements in place.
Responsibilities
- Establish a relationship as the trusted adviser and one stop shop.
- Partner customers to advise, determine and qualify their shipping requirements.
- Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
- Provide a "best in service approach" to ensure the customer’s request is fulfilled and satisfied.
- Offer advice and recommendations to customers to help customers achieve their end-to-end requirements.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers and deliverers to verify loading, departures and arrivals in a timely manner.
- Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, issues and work with the customer to resolve.
- Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
- Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
Qualifications
- 2 – 5 years applied on the job and industry experience in Airfreight exports.
- CargoWise software experience a plus.
- Educated to a good standard of GCSEs with Maths & English level 5/C preferred.
- A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.)
- Knowledge of raising and discharging of T1's would be an advantage.
- Customer focus.
- Professional English language oral & written communication skills.
- Team player.
- Problem solving skills.
- Attention to detail.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
What AIT Can Offer You
We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:
- Private healthcare through BUPA (medical and dental) after a qualifying period.
- Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
- Life Assurance equal to 2x your annual salary for peace of mind.
- 26 days of annual leave to relax and recharge.
- Childcare vouchers to support your family needs.
- Eyecare vouchers for your vision health.
- Cycle to Work scheme to promote sustainable commuting.
International Operations Agent - Air Export employer: AIT Worldwide Logistics, Inc.
Contact Detail:
AIT Worldwide Logistics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Operations Agent - Air Export
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AIT and understanding their operations. Familiarise yourself with air freight processes and be ready to discuss how your skills align with their needs. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in logistics or customer service. This will demonstrate your value to AIT.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the AIT team.
We think you need these skills to ace International Operations Agent - Air Export
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the International Operations Agent role. Highlight your relevant experience in air freight exports and any specific skills that match the job description. We want to see how you can fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your professional English language skills. Use clear and concise language in your application to show us you can communicate effectively with clients and colleagues alike.
Highlight Problem-Solving Abilities: We love team players who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially in logistics or customer service. This will help us see your potential to thrive in our fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at AIT Worldwide Logistics!
How to prepare for a job interview at AIT Worldwide Logistics, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of air freight exports and the logistics industry. Familiarise yourself with key terms, regulations, and the specific software mentioned in the job description, like CargoWise. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Focus
Since the role involves advising customers and managing their shipping requirements, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving skills and how you’ve gone above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share stories that illustrate your ability to communicate effectively and work towards common goals, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you determine if AIT is the right fit for you. Plus, it gives you a chance to engage with your interviewers and make a memorable impression.