International Operations Agent III in Colnbrook

Move the world with us. AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us. Become part of the international supply chain and move the world with us.

Responsible for the effective coordination, progress chasing, and management of all communications and operational steps specific to the day-to-day export of aerospace freight, including aircraft parts, engines, tools, components, and AOG (Aircraft on Ground) shipments. This includes the compliant international movement of aerospace cargo out of the United Kingdom across all transport modes (air, ocean, and surface) in line with aerospace customer requirements, regulatory standards, and contractual agreements. Ensures strict adherence to export control regulations such as ITAR/EAR, UK ECJU licensing, IATA DGR, and aviation documentation requirements (e.g., EASA Form 1, FAA).

Responsibilities:

• Establish a relationship as the trusted adviser and one stop shop.
• Partner customers to advise, determine and qualify their shipping requirements.
• Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
• Provide a "best in service approach" to ensure the customer's request is fulfilled and satisfied.
• Offer advice and recommendations to customers to help customers achieve their end-to-end requirements.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, issues and work with the customer to resolve.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers' SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Assist with the day-to-day training of new team members and cross skilling where applicable with existing teammates.

Qualifications:

• Level 3: Minimum 5–7 years of industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods).
• Educated to a good standard of GCSEs with Maths & English level 5/C preferred.
• A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous).
• Resolves non-routine problems with specialised knowledge.
• Utilises established procedures but decides action within task.
• Must be able to perform in a fast pace / high volume work environment.
• Exercises judgment within defined procedures and practices.
• CargoWise software experience a plus.

What AIT Can Offer You:

• Private healthcare through BUPA (medical and dental) after a qualifying period.
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
• Life Assurance equal to 2x your annual salary for peace of mind.
• 26 days of annual leave to relax and recharge.
• Childcare vouchers to support your family needs.
• Eyecare vouchers for your vision health.
• Cycle to Work scheme to promote sustainable commuting.