International Operations Agent - Air Export in Colnbrook

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Overview

Responsible for the effective co-ordination, progress chasing and management of all required communications specific to the day-to-day export of international freight forwarding shipments out of the United Kingdom, across air in line with customer requirements and contractual agreements in place.

Responsibilities

• Establish a relationship as the trusted adviser and one stop shop.
• Partner customers to advise, determine and qualify their shipping requirements.
• Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
• Provide a "best in service approach" to ensure the customer’s request is fulfilled and satisfied.
• Offer advice and recommendations to customers to help customers achieve their end-to-end requirements.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers and deliverers to verify loading, departures and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, issues and work with the customer to resolve.
• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.

Qualifications

• 2 – 5 years applied on the job and industry experience in Airfreight exports.
• CargoWise software experience a plus.
• Educated to a good standard of GCSEs with Maths & English level 5/C preferred.
• A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.)
• Knowledge of raising and discharging of T1's would be an advantage.
• Customer focus.
• Professional English language oral & written communication skills.
• Team player.
• Problem solving skills.
• Attention to detail.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Private healthcare through BUPA (medical and dental) after a qualifying period.
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions.
• Life Assurance equal to 2x your annual salary for peace of mind.
• 26 days of annual leave to relax and recharge.
• Childcare vouchers to support your family needs.
• Eyecare vouchers for your vision health.
• Cycle to Work scheme to promote sustainable commuting.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.

Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.