Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate IT support for clients using our Transportation Management System across the UK and Europe.
- Company: Join a rapidly growing business focused on enhancing client support experiences.
- Benefits: Enjoy opportunities for growth, potential remote work, and a dynamic team environment.
- Why this job: Be part of a culture that values customer service excellence and continuous improvement.
- Qualifications: Experience in IT support or logistics systems; fluent in German and English.
- Other info: Occasional travel may be required; on-call support on a rotation basis.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a German speaking, detail-oriented and customer-focused IT Support Coordinator to manage and enhance the support experience for clients using our Transportation Management System (TMS) across UK, and Europe. This role is responsible for coordinating technical support, resolving client issues, and ensuring smooth operation of the TMS platform across multiple users and stakeholders.
Key Responsibilities:
- Act as the primary point of contact for client and customer support related to the TMS platform.
- Monitor, triage, and manage incoming support tickets, ensuring timely resolution and communication.
- Collaborate with internal IT and development teams to troubleshoot and resolve system issues.
- Provide guidance and training to clients on TMS features, workflows, and best practices.
- Maintain accurate documentation of support cases, resolutions, and client interactions.
- Identify recurring issues and contribute to continuous improvement of the TMS platform.
- Assist in onboarding new clients, including system setup, user access, and training.
- Generate and analyze support metrics and client feedback to improve service delivery.
- Ensure compliance with data security and privacy standards in all client interactions.
Qualifications:
- Experience in IT support, client services, or logistics systems coordination.
- Familiarity with Transportation Management Systems (e.g., Oracle TMS, MercuryGate, SAP TM, etc.)
- Strong problem-solving skills and ability to communicate technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
- Excellent organisational and multitasking abilities.
- Knowledge of logistics, supply chain, or freight operations is a plus.
Key Competencies:
- Customer service excellence
- Fluent German and English
- Technical troubleshooting
- Communication and interpersonal skills
- Process improvement mindset
- Attention to detail
- Team collaboration
Working Conditions:
- May require occasional travel to client sites or company offices
- On-call/out of hours support on rotation basis
If you want to be part of a rapidly growing business with really exiting opportunities to grow as we do, apply today and our recruitment team will be in touch.
#J-18808-Ljbffr
IT Support Coordinator - German speaking employer: AIT Home Delivery UK Limited
Contact Detail:
AIT Home Delivery UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator - German speaking
✨Tip Number 1
Familiarise yourself with common Transportation Management Systems (TMS) like Oracle TMS or SAP TM. Understanding these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your German language skills, especially technical vocabulary related to IT support and logistics. Being able to communicate effectively in both German and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved client issues in previous roles. Highlighting your problem-solving skills and customer service excellence will resonate well with our team.
✨Tip Number 4
Research StudySmarter and our approach to IT support. Understanding our values and how we enhance the client experience will help you align your answers during the interview and show that you're genuinely interested in joining us.
We think you need these skills to ace IT Support Coordinator - German speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and client services. Emphasise any familiarity with Transportation Management Systems and ticketing systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service excellence and problem-solving skills. Mention your fluency in German and English, and provide examples of how you've successfully resolved client issues in the past.
Highlight Technical Skills: In your application, clearly outline your technical troubleshooting abilities and experience with logistics systems. This will demonstrate your capability to communicate technical concepts to non-technical users effectively.
Showcase Attention to Detail: Since attention to detail is key for this role, ensure your application is free from errors. Use clear formatting and concise language to make it easy for the hiring team to read and understand your qualifications.
How to prepare for a job interview at AIT Home Delivery UK Limited
✨Showcase Your Language Skills
Since the role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in IT support or client services, especially if you've worked with Transportation Management Systems. Be ready to provide specific examples of how you've resolved technical issues or improved client experiences in the past.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting and system coordination. Brush up on common issues faced in TMS platforms and be ready to explain how you would approach resolving them. This will show your problem-solving skills and technical knowledge.
✨Demonstrate Customer Service Excellence
As a customer-focused role, it's crucial to convey your commitment to excellent service. Share examples of how you've gone above and beyond for clients in previous roles, and discuss your approach to maintaining strong client relationships.
