Office Manager

Be the operational heartbeat of the MATS London office: keep the space running smoothly, support fellow onboarding, and ensure a great day-to-day experience for a growing AI safety research community. MATS Research aims to find and train talented individuals for what we see as the world's most urgent and talent-constrained problem: reducing risks from advanced artificial intelligence. Our mission is to maximize the impact and development of emerging researchers through mentorship, guidance, and resources.

We are generally looking for candidates who:

• Are excited to work in a fast-paced environment and are comfortable switching responsibilities and projects as the needs of MATS change;
• Are self-motivated and can take on new responsibilities within MATS over time.

The operations team at MATS supports a wide variety of organizational functions, from bookkeeping and digital infrastructure to facilities maintenance and human resources. We strive for continuous improvement in the tools and processes we build, as well as attentive and responsive support for the teams and people we are helping.

About the Role

We're looking for an organised, proactive Office Manager to keep our London workspace running smoothly. You'll be the operational backbone of the office — the person who makes sure researchers can focus on their work because everything around them just works. This is a hands-on, varied role with real ownership from day one.

Responsibilities

• Office Operations
  • Manage office access, including key card administration and onboarding/offboarding of fellows and staff
  • Oversee WiFi setup and troubleshoot basic connectivity issues in coordination with Fora
  • Lead office improvement projects, from furniture and layout changes to equipment upgrades
  • Handle procurement of office supplies, equipment, and consumables
• Fellow Admin & Logistics
  • Support fellow onboarding and day-to-day administrative needs
  • Coordinate logistics for arrivals, departures, and in-programme schedules
  • Act as a first point of contact for fellows with practical or operational queries
  • Own the relationship with Fora, our co-working space provider, including maintenance requests, service queries, and escalations
  • Manage snack and drink deliveries, and daily catering services
  • Coordinate food deliveries and catering for programme events and regular office needs
• Space & AV
  • Own meeting room management — bookings, turnaround, and ensuring rooms are always ready
  • Manage AV setup and troubleshoot issues across meeting and event spaces

What We're Looking For

• Previous experience in office management, operations, or a similar hands-on coordination role
• Strong organisational skills and attention to detail
• A proactive, can-do attitude — you spot problems before others notice them
• Adaptability and willingness to take on varied responsibilities
• Comfortable managing multiple vendors and relationships simultaneously
• Experience managing a growing office space
• Capacity to manage a high volume of concurrent tasks and requests
• Good communication skills; able to work across a diverse team of researchers and operational staff
• Familiarity with co-working or managed workspace environments is a plus
• Service mindset and proactive work ethic; able to identify improvements and take initiative
• Alignment with MATS’ mission

What We Offer

• Opportunity to help accelerate and launch the careers of highly talented early-career AI Safety researchers
• Professional development and skill enhancement opportunities, including training and attending industry and professionally-relevant conferences
• Opportunity for occasional hybrid work.
• Work in a small team and take on responsibility and initiatives
• Collaborative and intellectually stimulating work environment
• Access to our office spaces in London, Berkeley, and other partnered office spaces
• Private medical insurance, including dental and vision
• Lunch and dinner provided Monday-Friday

Compensation will be £55,000 - £80,000 annually, depending on qualifications and experience. Working Hours and Location: 40 hours per week. Successful candidates can expect to spend most of their time working in-person from our Central Street, London office. Please note that we do not sponsor visas for this role. MATS is committed to fostering a diverse and inclusive work environment at the forefront of our field. We encourage applications from individuals of all backgrounds and experiences.