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- Tasks: Be the go-to person for all enquiries and support the operations team daily.
- Company: Join a dynamic facilities management company focused on client satisfaction.
- Benefits: Enjoy 28 days annual leave, pension contributions, and wellbeing support.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours with potential for hybrid work and overtime.
SUMMARY - FACILITIES MANAGEMENT - Primary point of contact for all general enquiries. Providing day to day support to the Helpdesk Manager and operations team. Recording and uploading information to the internal CAFM system. Communicating via email and telephone.
Responsibilities
- Act as the primary point of contact for all general enquiries, requests for information, works orders, and quotation requests, ensuring a high standard of client communication and service delivery.
- Manage and operate the CAFM system, including the accurate processing, uploading, and maintenance of work orders, quotation requests, and client data.
- Ensure all actions are completed within agreed timescales and that system data remains accurate, up to date, and compliant.
- Oversee the management of shared mailboxes and telephone communications, responding to and filing correspondence efficiently, acknowledging all enquiries, prioritising urgent requests, and directing communications appropriately.
- Liaise directly with clients, residents, subcontractors, and key stakeholders, including booking works and providing progress updates.
- Support the planning, coordination, and administration of reactive and planned maintenance projects, working closely with the Project Manager and Maintenance Manager to ensure effective labour allocation, resource planning, and cost-efficient delivery.
- Assist with the development and management of maintenance schedules and deployment of works to operatives.
- Manage departmental quote registers, tender pipelines, and support the preparation of quotations, bids, and client submissions, ensuring agreed timescales are met.
- Liaise with suppliers and subcontractors to monitor progress, resolve issues, and ensure works are delivered in line with specifications, quality standards, and contractual requirements.
- Provide oversight of CAFM system health, departmental data capture, and helpdesk performance, identifying efficiencies and recommending corrective actions where required.
- Support complaint handling and investigations, ensuring all complaints are managed in line with company policies and procedures.
- Assist with auditing processes, preparation of RAMS and permits, and ensure compliance with health, safety, and operational standards.
- Provide administrative and operational support across the department, Support the finance team with invoice preparation and applications for payment.
Knowledge and Skills
- Facilities Management background preferred.
- Proven experience in a professional customer services environment.
- Excellent verbal communication skills and good telephone manner.
- IT literate with use of Microsoft Office Systems and CAFM systems.
- Accuracy & Precision in all written communication.
- Excellent administration and time management skills.
- Ability to work well under pressure.
- Great attention to detail.
- Professional in approach at all times.
Our Benefits
- 28 Days annual leave
- A pension scheme with employer contributions from Airwaves FM Ltd
- Employee advice services including counselling.
- Wellbeing support and tools
- Free onsite parking
- Overtime
- Company events
Your working hours will be between 0800 – 17:00 Monday – Friday including bank holidays (office based with potential hybrid working). Overtime available upon request.
Helpdesk Coordinator in Berkswell employer: Airwaves Facilities Management Ltd
Contact Detail:
Airwaves Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Berkswell
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary point of contact, being clear and confident on the phone or via email is key. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Coordinator in Berkswell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management and customer service. We want to see how your skills match the role of Helpdesk Coordinator, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors, and that all information is accurate. This will show us you can handle the precision required in managing the CAFM system.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Airwaves Facilities Management Ltd
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss how you've used similar systems in the past and how you can ensure accurate data processing and maintenance. This will show that you're not just familiar with the tools, but also understand their importance in facilities management.
✨Master Client Communication
Since you'll be the primary point of contact for enquiries, practice articulating how you handle client communications. Think of examples where you've successfully managed client expectations or resolved issues. Highlight your verbal communication skills and telephone manner, as these are crucial for the role.
✨Demonstrate Your Attention to Detail
In this role, accuracy is key. Prepare to give examples of how you've maintained precision in your previous work, whether it's through managing schedules, processing orders, or handling correspondence. Show that you can keep everything organised and compliant with company standards.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in a fast-paced environment. Whether it’s resolving complaints or coordinating maintenance projects, share specific instances where your problem-solving abilities made a difference. This will demonstrate your capability to work well under pressure and manage multiple tasks effectively.