At a Glance
- Tasks: Be the go-to technical advisor for enterprise clients, guiding them through complex integrations.
- Company: Join Airwallex, a leading global payments platform valued at US$8 billion.
- Benefits: Enjoy competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative team culture focused on ownership and continuous improvement.
- Why this job: Make a real impact in the fintech world while working with innovative technologies.
- Qualifications: 5+ years in a technical customer-facing role with strong API knowledge.
The predicted salary is between 60000 - 80000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and our operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster.
About the team
The Enterprise Business team partners with some of the most sophisticated and high-potential businesses in the world, helping them leverage Airwallex’s products to scale globally. We work closely with product, engineering, marketing and operations teams to solve complex problems for our customers and deliver long-term value. You’ll join a collaborative, ambitious and supportive team that thrives on ownership, customer impact and continuous improvement.
What you’ll do
- Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.
- Build deep, hands-on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best-practice integration patterns and optimisation opportunities.
- Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high-quality outcomes.
- Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post-sale relationship to drive adoption, growth and retention.
- Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans.
- Own technical escalations for your accounts, providing calm, structured leadership through incidents and ensuring clear, executive-ready communication throughout.
- Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross-sell), contributing technical insight into account plans and commercial proposals.
- Use product usage data, commercial metrics and client health indicators to monitor account health, prioritise initiatives, and recommend strategies that improve outcomes for both customers and Airwallex.
- Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers.
- Communicate complex technical concepts clearly and confidently to both technical and non-technical stakeholders, adapting your style across cultures and audiences.
Who you are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications
- 5+ years in a technical customer-facing role (e.g. Technical Account Manager, Solutions Consultant, Technical CSM, Implementation Manager) within payments, fintech, SaaS or financial services.
- Strong technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations, and the ability to quickly grasp complex technical architectures.
- Proven, hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks.
- Demonstrated track record of diagnosing and solving complex technical and operational issues, working through cross-functional teams to drive resolution.
- Experience acting as a trusted technical advisor to enterprise customers, including managing post-sale relationships, leading structured reviews (e.g. QBRs) and handling high-stakes escalations.
- Evidence of a commercial mindset – comfortable partnering with sales and account management teams to identify and shape upsell and cross-sell opportunities.
- Fluency in English, with excellent written and verbal communication skills and the ability to clearly explain technical concepts to both engineers and senior non-technical stakeholders.
- Self-starter who thrives in a fast-paced, high-growth environment, able to manage multiple complex accounts and willing to travel within Europe as required.
Preferred qualifications
- Deep domain knowledge of the European payments, fintech or financial services landscape, including familiarity with regulations such as PSD2, SEPA and major local payment methods.
- Proficiency in at least one additional major European language (e.g. German, French, Spanish or Dutch) to support client engagement across the region.
- Experience using data and analytics (e.g. dashboards, logs, basic querying) to monitor product usage, understand client behaviour and inform recommendations or prioritisation.
- Background working closely with or within Product, Engineering, Compliance and Operations teams, with a track record of influencing roadmaps based on customer needs and market insights.
- Prior experience in a scale-up or similar high-growth environment, with comfort navigating ambiguity and contributing to building new processes and best practices.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Senior Technical Account Manager employer: Airwallex
Airwallex is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among over 2,200 talented individuals across 26 global offices. With a strong focus on employee growth, you will have the opportunity to tackle complex challenges in the fintech space while working closely with cross-functional teams, all within a supportive environment that values diversity and encourages ownership. Located in London, this role provides a unique chance to be part of a rapidly growing company at the forefront of global payments, where your contributions will directly impact the future of financial technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Airwallex. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Airwallex.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Airwallex's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Airwallex
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Airwallex.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Airwallex will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Airwallex employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
