At a Glance
- Tasks: Be the go-to technical advisor for enterprise clients, guiding them through complex integrations.
- Company: Join Airwallex, a leading global payments platform valued at US$11 billion.
- Benefits: Enjoy competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative team culture focused on ownership and continuous improvement.
- Why this job: Make a real impact in the fintech world while working with innovative technologies.
- Qualifications: 5+ years in a technical customer-facing role with strong API knowledge.
The predicted salary is between 81000 - 99000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster.
About the team
The Enterprise Business team partners with some of the most sophisticated and high-potential businesses in the world, helping them leverage Airwallex’s products to scale globally. We work closely with product, engineering, marketing and operations teams to solve complex problems for our customers and deliver long-term value. You’ll join a collaborative, ambitious and supportive team that thrives on ownership, customer impact and continuous improvement.
What you'll do
- As a Technical Account Manager, you’ll be the trusted technical advisor for a portfolio of enterprise and high-growth customers across Europe.
- You’ll sit at the intersection of product, engineering and commercial teams: guiding complex API integrations, troubleshooting issues, and using data to drive adoption, expansion and long-term retention.
- You’ll combine deep technical understanding of APIs and payment flows with strong stakeholder management skills.
This role is based in London, with a 3 days in office policy.
Responsibilities:
- Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations).
- Build deep, hands-on expertise in Airwallex’s payment, treasury, issuing and embedded finance products.
- Diagnose and resolve complex technical and operational challenges across the stack.
- Serve as a strategic technical partner for enterprise clients.
- Plan and lead regular business and technical reviews.
- Own technical escalations for your accounts.
- Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities.
- Use product usage data, commercial metrics and client health indicators to monitor account health.
- Stay current on the European payments and fintech landscape.
- Communicate complex technical concepts clearly and confidently.
Who you are
We're looking for people who meet the minimum requirements for this role.
Minimum qualifications:
- 5+ years in a technical customer-facing role within payments, fintech, SaaS or financial services.
- Strong technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations.
- Proven, hands-on experience designing, implementing and supporting integrations for payment or similar financial product stacks.
- Demonstrated track record of diagnosing and solving complex technical and operational issues.
- Experience acting as a trusted technical advisor to enterprise customers.
- Evidence of a commercial mindset.
- Fluency in English, with excellent written and verbal communication skills.
- Self-starter who thrives in a fast-paced, high-growth environment.
Preferred qualifications:
- Deep domain knowledge of the European payments, fintech or financial services landscape.
- Proficiency in at least one additional major European language.
- Experience using data and analytics to monitor product usage.
- Background working closely with or within Product, Engineering, Compliance and Operations teams.
- Prior experience in a scale-up or similar high-growth environment.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Senior Technical Account Manager - Payments in London employer: Airwallex
Airwallex is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle complex challenges in the dynamic fintech landscape. With a strong focus on professional growth, employees benefit from opportunities to lead impactful projects while working alongside diverse teams across the globe. The company's commitment to a risk-aware culture and its emphasis on employee well-being make it an attractive place for those seeking meaningful and rewarding careers in the US and EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager - Payments in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Airwallex. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Airwallex.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Airwallex. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Technical Account Manager - Payments in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Airwallex and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Airwallex how you can be a team player!
How to prepare for a job interview at Airwallex
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Airwallex.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Airwallex's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
