Senior Manager, Policy Governance & Issue Management, LRCO in London

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About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster.

About The Team

The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal professionals and risk management experts. We’re passionate about safeguarding Airwallex’s operations, fostering a culture of compliance and integrity, and ensuring we navigate the global financial landscape responsibly. The team provides expert guidance and proactive support across all areas of the business—identifying, mitigating, and managing legal and financial risks to enable sustainable growth.

What You’ll Do

• As the Senior Manager, Policy Governance & Issue Management, LRCO, you will report to the Chief of Staff of LRC and be part of a team of ex-top consultants focused on enhancing and upgrading the division, including strategy and processes.
• You will develop and execute a best-in-class policy governance program across Risk, Regulatory Compliance, and Financial Crime Compliance (FCC) functions, owning the end-to-end lifecycle of policy management and leading the identification, escalation, and remediation of issue management.
• You will also drive procurement and optimization of governance tools, leveraging AI to enhance efficiency and compliance.
• This role offers the potential to build and lead a high-performing team, scaling the governance program company-wide.

Responsibilities

• Develop, implement, and continuously improve the global policy governance program ensuring alignment with regulatory requirements and Airwallex’s risk appetite.
• Embed the full policy lifecycle to ensure that all policies are drafted, issued, approved, renewed, or decommissioned in accordance with our regulatory obligations and corporate governance standards.
• Procure and implement fit-for-purpose policy governance tools; optimize processes using AI and automation.
• Collaborate cross-functionally with Risk, Regulatory Compliance, FCC, Legal, and at a second stage Product and Engineering to ensure policies are embedded in business processes and regulatory changes are tracked and implemented.
• Develop and manage robust issue management processes: identify, escape and track issues raised by regulators, internal audit and other sources and ensure remediation is completed.
• Prepare and present reports to executive management on governance activities, audit outcomes, and risk assessments.
• Potential to lead and scale a team responsible for policy governance and issue management across the company.

Who You Are

Minimum Qualifications

• Bachelor’s degree in a relevant field such as Compliance, Law and Risk.
• At least 5 years of experience in a legal, risk or compliance role and 10 years of overall experience.
• Preferred candidates have experience in policy governance within the fintech, payments, or financial services industry.
• Demonstrated experience developing and implementing governance frameworks, policies, and procedures at a global or regional level.
• Familiarity with policy governance tools and AI-driven process optimization, and readiness to build this program based on the newest and most efficient tools available.
• Hands-on mentality and a track record of driving execution in fast-paced, high-growth environments.

Preferred Qualifications

• Experience leading teams and scaling governance or compliance programs.
• Experience with tool procurement, vendor management, and process automation.
• Advanced degree (MBA, Master’s, or relevant certification) is a plus.
• Consultant experience is a plus.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters.

Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.