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- Tasks: Lead complex Spend and corporate card implementations for global clients.
- Company: Join Airwallex, a leading fintech revolutionising global payments.
- Benefits: Competitive salary, flexible work environment, and growth opportunities.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Make a real impact in the future of global banking.
- Qualifications: 5+ years in implementation or project management; strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the team
The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex.
We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre‑sales, solution design, and integration stages, then owns the orchestration from contract signature through go‑live and early adoption. We are committed to empowering businesses with the tools they need to run high‑performing, compliant, and scalable spend programmes across EMEA.
What you’ll do
As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
You’ll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners, ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly. This role is based in London (3 days in office), with implementation coverage across EMEA.
Responsibilities:
- Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
- Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint.
- Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions.
- Serve as a subject matter expert on the broader integration ecosystem, collaborating with Sales, Product, and partners to close gaps and improve integration coverage.
- Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.
- Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.
Who you are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
- Bachelor’s degree in a related field or equivalent practical experience.
- 5+ years of experience in implementation, onboarding, customer success, or project/program management.
- 4+ years of client‑facing delivery or professional services experience in a high‑paced environment.
- Proven track record of successfully delivering cross‑functional projects with stakeholders from diverse backgrounds.
- Exceptional written and verbal communication and presentation skills.
- Experience delivering ERP, accounting system, or expense platforms implementations and the associated data flows.
Preferred qualifications:
- Hands‑on experience working with or alongside integration engineers, solution architects, or technical program managers on API‑based integrations.
- Formal training or certification in project management or agile delivery.
- Experience managing strategic or enterprise accounts as part of a broader account team.
- Ability to thrive in a fast‑moving, ambiguous environment.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Implementation Manager - Spend in London employer: Airwallex
Contact Detail:
Airwallex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager - Spend in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Airwallex. A friendly chat can open doors and give you insights that might just help you land that Implementation Manager role.
✨Tip Number 2
Prepare for the interview by understanding Airwallex's products inside out. Show us how your experience aligns with our mission and values. We love candidates who can connect their skills to what we do!
✨Tip Number 3
Practice your problem-solving skills! As an Implementation Manager, you'll face complex challenges. Be ready to showcase your thought process and how you tackle issues during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Airwallex.
We think you need these skills to ace Implementation Manager - Spend in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your experience in managing complex projects and your understanding of financial services, as this will show us you’re a great fit for our team.
Showcase Your Communication Skills: Since this role involves working with various stakeholders, it’s crucial to demonstrate your exceptional written and verbal communication skills. Use clear examples in your application that showcase how you've influenced decisions or led meetings in the past.
Highlight Relevant Experience: Don’t forget to emphasise your hands-on experience with ERP systems and API integrations. We want to see how your background aligns with the technical aspects of the role, so be specific about your achievements in these areas.
Apply Through Our Website: We encourage you to apply directly through our careers page. This ensures your application gets to the right people quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Airwallex
✨Know Your Stuff
Before the interview, dive deep into Airwallex's products and services, especially around spend management and corporate card implementations. Familiarise yourself with their unique selling points and how they empower businesses globally. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of complex projects you've managed, particularly in a client-facing role. Highlight your ability to coordinate cross-functional teams and deliver on time and within scope. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Inquire about the challenges the Merchant Services team faces or how they measure success in implementations. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Emphasise Collaboration and Humility
Airwallex values humble and collaborative individuals. Share experiences where you worked as part of a team to solve problems or achieve goals. Highlight how you’ve turned zero-to-one ideas into real products, showcasing your ability to get things done while valuing input from others.