Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client onboarding and ensure amazing customer experiences in a fast-paced fintech environment.
- Company: Join Airwallex, a leading fintech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Be at the forefront of customer success and make a real impact in the fintech space.
- Qualifications: 5+ years in customer success or operations, strong communication skills, and a detail-oriented mindset.
- Other info: Diverse and inclusive workplace that values talent and offers career advancement.
The predicted salary is between 60000 - 80000 £ per year.
The Customer Success Manager role is a key commercial operations role at Airwallex as we continue to rapidly grow in EMEA. This role will work with our commercial team on our Enterprise clients through the implementation, go-live and servicing phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, solutions engineering, account management and operations. Furthermore, you are a technology-minded, fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. We are looking for someone who has a passion for building relationships, creating amazing customer experiences, and managing the onboarding and customer activation process.
Responsibilities
- Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, and validating feature configuration pre-launch.
- Project manage the implementation of new features across the accounts you support.
- Serve as the escalation point for a customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution.
- Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall.
- Develop expertise in the product capabilities and leverage that knowledge to understand issues and potential paths to resolve.
- Ensure client invoices are correctly generated, sent and received by client including additional reporting if necessary.
- Ensure the best customer experience through proactive identification of issues, proposing solutions and timely communication to acknowledge and keep them informed.
Who You Are
We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Qualifications
- You have at least 5 years of experience in customer success, operations or account management with enterprise clients (advantageous if this is in fintech).
- You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally.
- You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains.
- You are detail obsessed – you check everything upfront twice to make sure there are no downstream impacts due to errors.
- You are technically minded and have prior experience working in an organization delivering SaaS or technical solutions to clients.
Preferred Qualifications
- Experience in payments is desirable.
- Experience using any of the following tools: Google Suite, Salesforce CRM, Sequel, Google Looker, Zendesk.
Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Founding Customer Success Manager, Enterprise in London employer: Airwallex
Contact Detail:
Airwallex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager, Enterprise in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Airwallex. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of Airwallex's platform. Show us you're not just a candidate, but a fintech enthusiast who’s ready to tackle challenges head-on!
✨Tip Number 3
Practice your communication skills! You’ll need to build relationships with various teams, so being able to articulate your thoughts clearly is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Airwallex family.
We think you need these skills to ace Founding Customer Success Manager, Enterprise in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and fintech. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves building relationships, it’s crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve successfully communicated with clients in the past.
Be Detail-Oriented: We love candidates who are detail-obsessed! Double-check your application for any typos or errors before hitting send. This shows us that you care about quality and understand the importance of getting things right.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Airwallex
✨Know the Product Inside Out
Before your interview, make sure you dive deep into understanding Airwallex's platform and its features. Familiarise yourself with how it solves customer problems, especially in the fintech space. This knowledge will help you demonstrate your technical mindset and ability to manage complex issues.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients or colleagues in previous roles. Highlight your communication skills and how you've navigated different backgrounds and domains. This will show that you're not just a fit for the role but also a great cultural match.
✨Be Detail-Obsessed
Since the role requires a keen eye for detail, come prepared with examples of how you've ensured accuracy in your work. Discuss any processes you've implemented to avoid errors and how you've managed operational steps in previous positions. This will illustrate your commitment to excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific customer scenarios or technical issues. Think through potential challenges you might face in the role and how you'd approach them. This will showcase your problem-solving skills and readiness to tackle real-world situations.