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For Companies At a Glance
- Tasks: Drive global risk control and optimise payment processes using AI and automation.
- Company: Join Airwallex, a leading fintech empowering businesses worldwide.
- Benefits: Competitive salary, diverse team, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the future of global banking and payments.
- Qualifications: Experience in card payment risk and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.
About The Team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards.
What You’ll Do
As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward‑thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology.
- End‑to‑End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
- Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules, shaping the global risk strategy to stay ahead of emerging fraud patterns.
- AI‑Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
- Critical Stakeholder Collaboration: Work closely with cross‑functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and risk frameworks support business growth.
- Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimising customer friction.
Who You Are
We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
- Minimum Qualifications: Background in card payment risk, fraud operations, account taken‑over (ATO) risk control or issuing dispute management within a high‑growth FinTech or global startup.
- Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
- Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches.
- A strong sense of responsibility and a commitment to end‑to‑end solutions; you take pride in seeing a problem through to its final resolution.
- Proven ability to master new processes quickly and handle a diverse range of cases in a fast‑paced, ever‑changing environment.
- Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently.
- A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.
Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Issuing Risk Operations Associate employer: Airwallex
Contact Detail:
Airwallex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Issuing Risk Operations Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airwallex on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Airwallex’s mission and values. Show us how your skills align with their goals, especially around risk operations and AI-driven solutions. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios related to card payment risks and how you’d tackle them. Being able to demonstrate your thought process will impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Airwallex.
We think you need these skills to ace Issuing Risk Operations Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Issuing Risk Operations Associate role. Highlight your experience in card payment risk and any relevant skills that align with what we’re looking for at Airwallex.
Showcase Your Problem-Solving Skills: We love candidates who can think critically and tackle complex issues. Use examples from your past experiences to demonstrate how you've resolved challenges, especially in fast-paced environments like FinTech.
Emphasise Collaboration: Since this role involves working closely with global partners, make sure to highlight your teamwork skills. Share instances where you’ve successfully collaborated across different teams or regions to achieve a common goal.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Airwallex
✨Know Your Stuff
Make sure you brush up on your knowledge of card payment risk and fraud operations. Familiarise yourself with the latest trends in the fintech landscape, as well as Airwallex's unique approach to global payments. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific cases where you identified opportunities for improvement or used technology to enhance efficiency. This will demonstrate your proactive mindset and ability to take ownership of challenges.
✨Collaborate Like a Pro
Since this role involves working closely with cross-functional teams, be ready to discuss your experience in collaborating with different stakeholders. Highlight instances where you successfully navigated diverse perspectives to achieve a common goal, showcasing your teamwork and communication skills.
✨Embrace AI and Automation
Airwallex values innovation, so come prepared to discuss how you've leveraged AI tools or automation in your previous work. Share specific examples of how these technologies helped you streamline processes or improve outcomes, aligning with the company's focus on using tech to drive efficiency.