At a Glance
- Tasks: Lead complex Spend and corporate card implementations for global clients.
- Company: Join a fast-growing fintech revolutionising global payments.
- Benefits: Competitive salary, flexible work environment, and career growth opportunities.
- Other info: Dynamic team culture with a focus on collaboration and innovation.
- Why this job: Make a real impact in the future of global banking with innovative solutions.
- Qualifications: 5+ years in implementation or project management; strong communication skills.
The predicted salary is between 81000 - 99000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.
About the team
The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers.
What you’ll do
As the Implementation Manager for our Spend Team, you will own the end-to-end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high-growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
- Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
- Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint.
- Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions.
- Serve as a subject matter expert on the broader integration ecosystem, collaborating with Sales, Product, and partners to close gaps and improve integration coverage.
- Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.
- Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.
Who you are
We’re looking for people who meet the minimum requirements for this role.
Minimum qualifications
- Bachelor’s degree in a related field or equivalent practical experience.
- 5+ years of experience in implementation, onboarding, customer success, or project/program management.
- 4+ years of client‑facing delivery or professional services experience in a high-paced environment.
- Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds.
- Exceptional written and verbal communication and presentation skills.
- Experience delivering ERP, accounting system, or expense platforms implementations and the associated data flows.
Preferred qualifications
- Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations.
- Formal training or certification in project management or agile delivery.
- Experience managing strategic or enterprise accounts as part of a broader account team.
- Ability to thrive in a fast-moving, ambiguous environment.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Implementation Manager - Spend/ERP employer: Airwallex
Airwallex is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to make a real impact in the global financial landscape. With a commitment to professional growth, team members benefit from accelerated learning opportunities and the chance to collaborate with some of the brightest minds in tech across a diverse, global environment. Located in Melbourne, Airwallex offers a unique blend of cutting-edge technology and a supportive atmosphere, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager - Spend/ERP
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We think you need these skills to ace Implementation Manager - Spend/ERP
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Airwallex. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Airwallex
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Airwallex. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
