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- Tasks: Lead a dynamic team to drive customer growth and retention across EMEA.
- Company: Join Airwallex, a leading fintech empowering businesses globally.
- Benefits: Competitive salary, equity options, and a vibrant office culture.
- Why this job: Make a real impact in a fast-growing global fintech environment.
- Qualifications: Experience in account management and strong analytical skills required.
- Other info: Collaborative workspace with regular team events and creative freedom.
The predicted salary is between 36000 - 60000 £ per year.
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.
Role Overview:
Reporting to the Executive General Manager, EMEA, your role will be to lead our Account Management discipline in the EMEA region. You will be responsible for a team of Account Managers across both our SME & Enterprise business. You will work closely with Sales and Strategy leadership to define and deliver initiatives to drive customer retention and growth. You will operate at both the level of individual customers and at scale across our portfolio.
What You'll Get Up To...
- Lead an international team of Account Management professionals across the EMEA region.
- Be accountable for delivering growth in our existing book across SME & Enterprise segments, working closely with Sales and Marketing teams to design & execute activations.
- Advocate for our customer base within Airwallex, including with our Product and Operations teams, ensuring that we provide the best possible service and delight our customers.
- Analysis of business performance to identify opportunities to drive cross/up-sell, both at the individual customer (one to few) and the portfolio (one to many) level.
- Build personal relationships with key stakeholders in strategic accounts and support your team to build these relationships across the portfolio as a whole.
What You'll Bring...
- Deep experience in building high performing Account Management teams in high-growth environments, ideally within the payments/fintech sector or at a complex SaaS business.
- Strong interpersonal qualities, with a demonstrable track record of building trusted relationships with key internal and external stakeholders.
- Robust analytical skills, with the ability to use data to identify opportunities to drive customer growth - both at the individual customer level and across larger cohorts.
- Intellectual curiosity, both to learn our product and also to be able to truly understand the drivers of business performance in your customers.
- Strong written and verbal communication skills.
At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you'll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Head of Account Management - EMEA employer: Airwallex
Contact Detail:
Airwallex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management - EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, make sure to express why you're excited about the Head of Account Management position at Airwallex. Share your vision for customer success and how you can contribute to their growth.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for account management roles and think about how your experience aligns with what Airwallex is looking for. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Head of Account Management - EMEA
Some tips for your application 🫡
Show Your Passion for Fintech: When writing your application, let your enthusiasm for the fintech industry shine through. We want to see how your experience aligns with our mission at Airwallex and how you can contribute to our growth in the EMEA region.
Tailor Your Experience: Make sure to highlight your relevant experience in account management, especially in high-growth environments. We’re looking for specific examples that demonstrate your ability to build relationships and drive customer retention.
Be Data-Driven: Since we value analytical skills, include any instances where you've used data to identify opportunities for growth. Show us how you’ve leveraged insights to make impactful decisions in your previous roles.
Keep It Clear and Concise: Your written communication skills are key! Make sure your application is well-structured and easy to read. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the right fit for us.
How to prepare for a job interview at Airwallex
✨Know Your Numbers
Before the interview, brush up on your analytical skills. Be prepared to discuss specific metrics and data that demonstrate your ability to drive customer growth. Think about how you've used data in past roles to identify opportunities for cross-selling or upselling.
✨Build Relationships
Since this role involves leading a team and building relationships with key stakeholders, come ready with examples of how you've successfully built trust and rapport in previous positions. Highlight your interpersonal skills and how they’ve contributed to your team's success.
✨Understand the Product
Dive deep into Airwallex's offerings before your interview. Familiarise yourself with their payment solutions and banking infrastructure. This will not only show your intellectual curiosity but also help you articulate how you can advocate for customers effectively.
✨Showcase Leadership Experience
Prepare to discuss your experience in leading high-performing teams, especially in high-growth environments. Share specific examples of how you've motivated your team and driven results, particularly in the fintech or SaaS sectors.
