At a Glance
- Tasks: Lead the resolution of complex disputes and drive process improvements using AI.
- Company: Join Airwallex, a forward-thinking company revolutionising the complaints function in EMEA.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Make a real impact by improving processes and ensuring regulatory compliance.
- Qualifications: 5+ years in regulated complaints and strong DISP knowledge required.
The predicted salary is between 72000 - 88000 £ per year.
Airwallex is building a dedicated Complaints function in EMEA.
We are seeking a Senior Complaints Specialist to resolve complex disputes, meet regulatory deadlines, and drive process improvements with AI at scale.
You will own a steady caseload, lead monthly reviews, and coordinate regulator escalations across the region.
Strong DISP knowledge and 5+ years in regulated complaints are required, with excellent English communications.
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EMEA Complaints Lead — AI-Driven & Regulatory Expert employer: Airwallex
Airwallex is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle complex challenges in the dynamic fintech landscape. With a strong focus on professional growth, employees benefit from opportunities to lead impactful projects while working alongside diverse teams across the globe. The company's commitment to a risk-aware culture and its emphasis on employee well-being make it an attractive place for those seeking meaningful and rewarding careers in the US and EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Complaints Lead — AI-Driven & Regulatory Expert
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Airwallex looking for candidates who are engaged and informed.
We think you need these skills to ace EMEA Complaints Lead — AI-Driven & Regulatory Expert
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Airwallex. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Airwallex
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Airwallex’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
