Responsibilities
- Uncover Insights: Leverage massive datasets and industry trends to identify high‑impact opportunities that boost customers' payment performance.
- Design the Playbook: Create and continuously refine our standard methodologies for payment optimization, keeping Airwallex steps ahead of the industry.
- Merchants engagement: Confidently lead deep‑drop discussions with our enterprise clients regarding their payment performance, acting as their ultimate strategic advisor.
- Empower Teams: Train our Sales and Account Management teams on payment optimization tactics, equipping them with the knowledge and tools to win.
- Co‑Create Optimization Levers: Partner directly with Product, Engineering, and Data Science teams to build next‑generation AI/ML‑powered optimization techniques that automate smart routing, reduce costs, and maximize success rates.
- Shape the Roadmap: Synthesize client feedback and boots‑on‑the‑ground learnings to directly influence Airwallex's core product roadmaps.
- Connect the Ecosystem: Liaise with external global stakeholders, including major card issuers and networks, to optimize the payment pipeline.
Qualifications
- Experience: 5+ years in the payments space, deep understanding of e‑commerce, card‑based processing, and optimization.
- Regulatory awareness: Knowledge of card network rules and local payment methods and regulatory environments (e.g., PSD2/PSD3).
- Data skills: Analytical and BI tools (Looker, Power BI, Tableau, Databricks, etc.) to tell a story with data.
- Communication: Comfortable writing deep‑drop technical reports and presenting high‑level strategy to C‑suite client executives.
- Drive: Self‑starter who excels in a fast‑moving, high‑growth environment and can deliver results without a rigid instruction manual.
- Curiosity: Genuine passion for solving complex puzzles and understanding customers' problems inside out.
Ready to shape the future of global fintech? Apply today!
