At a Glance
- Tasks: Drive customer growth and engagement through innovative strategies and relationship building.
- Company: Join a leading fintech company revolutionising global banking with cutting-edge technology.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fintech space while working with top-tier clients.
- Qualifications: 3+ years in account management, fluent in French and English, strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster.
About The Team
Airwallex is revolutionizing global banking, and the EMEA Growth team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA Growth book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data‑driven, highly cross functional world‑class team.
What You’ll Do
As an Airwallex Growth Account Manager, your focus is to identify opportunities for product utilisation and provide the day‑to‑day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties. This is a great opportunity to work cross‑functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross‑selling & building multi‑stakeholder relationships with our clients.
Responsibilities
- Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.
- Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co‑creating potential triggers and offers with marketing and strategy support.
- Advocate for your customer and represent their voice inside of Airwallex.
- Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross‑selling Airwallex products and features.
- Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.
Who You Are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Qualifications
- 3+ years’ experience in an account management, account executive or CSM role, preferably with a fast‑growing tech startup or financial services business.
- Strong verbal and written communication skills in French and English.
- Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets.
- A strong ability to thrive in a fast‑paced, dynamic environment is essential, and previous experience with a high‑growth or globally distributed startup is highly beneficial.
- Bachelor’s degree or equivalent.
- Proactive, self‑starter and independent to manage and prioritise own book of business.
Preferred Qualifications
- Fintech background.
- Experience with Salesforce, Zendesk, Claude/ChatGPT, Looker & Outreach.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Compensation Range: €54K - €75K
Account Manager, SME & Growth (French-speaking) employer: Airwallex
Airwallex is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle complex challenges in the dynamic fintech landscape. With a strong focus on professional growth, employees benefit from opportunities to lead impactful projects while working alongside diverse teams across the globe. The company's commitment to a risk-aware culture and its emphasis on employee well-being make it an attractive place for those seeking meaningful and rewarding careers in the US and EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, SME & Growth (French-speaking)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Airwallex. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager, SME & Growth (French-speaking)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Airwallex.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Airwallex's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Airwallex
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Airwallex.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Airwallex will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Airwallex employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
