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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure they maximise their investment in Airwallex.
- Company: Join a leading global payments platform with a dynamic team of innovators.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact in the fintech space while working with cutting-edge technology.
- Qualifications: 4+ years in account management, strong analytical skills, and tech-savvy.
- Other info: Fast-paced environment with opportunities to mentor and lead.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the role
As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.
What you will do:
- Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
- Be an advocate for your customer and their voice inside of Airwallex
- Educate our customers on how to leverage the full range of Airwallex products
- Build strong relationships with customers and with our internal teams
- Develop a deep understanding of our customers needs and growth areas through QBR’s.
- Ability to understand complex technical requirements and craft solutions across multiple products
- Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
- Superior verbal and written communication skills in English is a must
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of space
- Mentor more junior members of the Account Management team and lead on strategic decision making
What you will bring
- Customer-facing account management experience in a tech/software business
- Ability to manage complex sales cycles +4 years of proven experience in a sales role focused on existing customers
- Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
- Track record of managing complex accounts and crafting account plans
- Knowledge of APIs is a must
- Leadership experience
- Strong verbal and written communication skills in English required
- Demonstrated experience in delighting customers
- Natural intelligence, networking skills and problem-solving
- Start-up & Fintech experience preferred
- High education preferred (bachelor’s degree or other)
- Experience with Salesforce highly regarded
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Account Manager, SME & Growth employer: Airwallex
Contact Detail:
Airwallex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, SME & Growth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airwallex on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing genuine interest!
✨Tip Number 2
Prepare for the interview by understanding Airwallex's products inside out. Dive into their website, read up on their latest news, and think about how you can help customers leverage these tools. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've delighted customers in the past. We want to hear about your problem-solving skills and how you’ve turned challenges into opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Account Manager, SME & Growth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about the opportunity to make an impact at Airwallex!
Tailor Your Experience: Make sure to highlight your relevant experience in account management and tech. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills and achievements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, less is often more!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our careers page. It’s the best way for us to connect with you and keep track of your application!
How to prepare for a job interview at Airwallex
✨Know Your Stuff
Before the interview, dive deep into Airwallex's products and services. Understand how they empower businesses globally and be ready to discuss how your experience aligns with their mission. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed customer accounts in the past. Highlight your ability to advocate for customers while also representing your company’s interests—this balance is crucial!
✨Be Data-Driven
Airwallex values analytical skills, so come prepared with data-driven insights from your previous roles. Discuss how you've used data to inform your strategies or decisions, especially in QBRs. This will demonstrate your strategic thinking and problem-solving abilities.
✨Embrace the Fast-Paced Environment
Airwallex operates in a dynamic setting, so be ready to discuss how you thrive under pressure. Share experiences where you've successfully navigated ambiguity and made quick decisions. This will show that you're adaptable and can handle the challenges of a scaling environment.