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For Companies At a Glance
- Tasks: Lead strategic projects to enhance customer experience and improve operational efficiency.
- Company: Join Airwallex, a leading global payments platform with a dynamic team.
- Benefits: Competitive salary, diverse culture, and opportunities for career growth.
- Why this job: Make a real impact in the fintech space while working with innovative minds.
- Qualifications: 7+ years in tech startups or consulting, strong analytical skills required.
- Other info: Be part of a collaborative team dedicated to empowering businesses globally.
The predicted salary is between 48000 - 84000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What you’ll do
As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains, with the overarching aim to improve customer experience in EMEA. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of owning work streams that will drive the evolution of our business.
This role is based in London.
Responsibilities:
- Identify and drive strategic projects to improve our customer experience
- Lead important initiatives to uplift the day-to-day work of our operational functions
- Take a data driven approach to problem solving
- Work across functions to ensure stakeholder alignment and deliver desired outcomes
- Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
- Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams
Who you are
We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
- 7+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
- Strong analytical and problem solving skills essential
- Exceptional stakeholder management and influencing skills
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Senior Manager, Operations Strategy in London employer: Airwallex Pty Ltd.
Contact Detail:
Airwallex Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Operations Strategy in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airwallex on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Airwallex's mission and values. Show us how your experience aligns with their goals, especially in improving customer experience and operational efficiency.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. We want to see how you think on your feet and approach complex challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Airwallex.
We think you need these skills to ace Senior Manager, Operations Strategy in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Manager, Operations Strategy role. Highlight your relevant experience and skills that align with what we’re looking for, especially in strategic project management and customer experience.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from including specific examples of how you’ve used data to solve problems in your previous roles. We love seeing how you think critically and make data-driven decisions!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team and the impact you can bring.
Apply Through Our Website: Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Airwallex Pty Ltd.
✨Know Your Numbers
As a Senior Manager in Operations Strategy, you'll need to demonstrate strong analytical skills. Brush up on relevant metrics and data points related to customer experience and operational efficiency. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Highlight how your approach led to improved outcomes, especially in fast-paced environments like tech startups.
✨Understand Stakeholder Management
Airwallex values exceptional stakeholder management. Think about times when you've successfully influenced others or aligned diverse teams towards a common goal. Be prepared to share these experiences and how they contributed to project success.
✨Emphasise Collaboration and Humility
The team at Airwallex is looking for humble and collaborative individuals. During your interview, express your willingness to learn from others and work as part of a team. Share instances where you’ve turned ideas into action through collaboration, showcasing your ability to 'get stuff done'.
