Manager, Issuing Risk Operations in London

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

What you’ll do

As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape.

Responsibilities

• End-to-End Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
• Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns.
• AI-Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
• Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth.
• Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimising customer friction.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications

• Background in card payment risk, fraud operations, account taken-over (ATO) risk control or issuing dispute management within a high-growth FinTech or global startup.
• Experienced in using SQL/Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
• Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches.
• A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution.
• Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment.
• Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently.
• A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.