At a Glance
- Tasks: Lead complex Spend and corporate card implementations for global clients.
- Company: Join Airwallex, a leading fintech revolutionising global payments.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the future of global banking.
- Qualifications: 5+ years in implementation or project management; strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world‑leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the team
The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre‑sales, solution design, and integration stages, then owns the orchestration from contract signature through go‑live and early adoption. We are committed to empowering businesses with the tools they need to run high‑performing, compliant, and scalable spend programmes across EMEA.
What you’ll do
As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You’ll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners, ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.
Responsibilities
- Act as a trusted technical advisor to customers and internal teams on high‑value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
- Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best‑fit integration blueprint, including when and how to leverage APIs and third‑party connectors.
- Work hands‑on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.
- Serve as a subject matter expert on the broader integration ecosystem, collaborating with Sales, Product, and partners to close gaps and improve integration coverage.
- Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration‑heavy use cases at scale.
- Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.
Who you are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications
- Bachelor’s degree in a related field or equivalent practical experience.
- 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi‑stakeholder technology or financial services implementations.
- 4+ years of client‑facing delivery or professional services experience in a high‑paced environment.
- Proven track record of successfully delivering cross‑functional projects with stakeholders from diverse backgrounds and job functions.
- Exceptional written and verbal communication and presentation skills.
- Experience delivering ERP, accounting system, or expense platforms implementations and the associated data flows.
Preferred qualifications
- Hands‑on experience working with or alongside integration engineers, solution architects, or technical program managers on API‑based integrations.
- Formal training or certification in project management or agile delivery.
- Experience managing strategic or enterprise accounts as part of a broader account team.
- Ability to thrive in a fast‑moving, ambiguous environment.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Delivery Manager - Payments Software in London employer: Airwallex Pty Ltd.
Airwallex is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to take ownership of their projects and make a real impact in the global payments landscape. With a strong focus on professional growth, team collaboration, and cutting-edge technology, employees in London enjoy a vibrant environment that encourages accelerated learning and meaningful contributions to high-profile implementations across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Payments Software in London
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We think you need these skills to ace Delivery Manager - Payments Software in London
Some tips for your application 🫡
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How to prepare for a job interview at Airwallex Pty Ltd.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Airwallex Pty Ltd..
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