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For Companies At a Glance
- Tasks: Support customers and drive growth by promoting Airwallex's innovative financial solutions.
- Company: Join a fast-growing fintech revolutionising global banking with a diverse team.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Why this job: Make a real impact in the fintech space while building strong customer relationships.
- Qualifications: 2+ years in customer support or account management, strong communication skills.
- Other info: Dynamic environment with a focus on innovation and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by worldâleading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founderâlike energy who want real impact, accelerated learning, and true ownership. You bring strong roleârelated expertise and sharp thinking, and youâre motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
Youâre humble and collaborative; turn zeroâtoâone ideas into real products, and you "get stuff done" endâtoâend. You use AI to work smarter and solve problems faster. Here, youâll tackle complex, highâvisibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the team
Airwallex is revolutionizing global banking, and the EMEA SelfâServe team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
Success in this role means that the EMEA selfâserve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, dataâdriven, highly cross functional worldâclass team.
Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations.
What youâll do
As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the dayâtoâday support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallexâs product suite to meet the goals of both parties.
This is a great opportunity to work crossâfunctionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, crossâselling & building multiâstakeholder relationships with our clients.
Responsibilities:
- Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.
- Educate and drive engagement of our SelfâServe portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and coâcreating potential triggers and offers with marketing and strategy support.
- Advocate for your customer and represent their voice inside of Airwallex.
- Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and crossâselling Airwallex products and features.
- Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.
Who you are
Weâre looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
- 2+ yearsâ experience in a customer support or account management role, preferably with a fastâgrowing tech startup or financial services business.
- Strong verbal and written communication skills in English.
- Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets.
- A strong ability to thrive in a fastâpaced, dynamic environment is essential, and previous experience with a highâgrowth or globally distributed startup is highly beneficial.
- Bachelor's degree or equivalent.
- Proactive, selfâstarter and independent to manage and prioritise own book of business.
Preferred qualifications:
- Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded.
Applicant Safety Policy: Fraud and ThirdâParty Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Customer Success Manager in London employer: Airwallex Pty Ltd.
Contact Detail:
Airwallex Pty Ltd. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Get to know the company inside out! Research Airwallex's products and values so you can speak their language during interviews. This shows you're genuinely interested and ready to contribute.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
â¨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Customer Success Manager. Use the STAR method to structure your answers and highlight your achievements.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Itâs a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer support or account management, and show how your skills align with Airwallex's mission and values.
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how youâve driven customer loyalty and product adoption in previous roles. Use numbers and metrics where possible to demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value humility and collaboration, so donât be afraid to share your unique perspective and how you can contribute to the team at Airwallex.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our careers page. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Airwallex Pty Ltd.
â¨Know the Product Inside Out
Before your interview, make sure you understand Airwallex's product suite thoroughly. Familiarise yourself with how their platform works across payments, global bank accounts, and expense management. This knowledge will help you demonstrate your ability to identify opportunities for product utilisation during the interview.
â¨Showcase Your Customer-Centric Approach
Prepare examples from your past experience that highlight your ability to build strong customer relationships and drive product adoption. Be ready to discuss how you've successfully advocated for customers in previous roles, as this aligns perfectly with the responsibilities of a Customer Success Manager at Airwallex.
â¨Demonstrate Data-Driven Decision Making
Since the role involves leveraging insights from customer interactions and product usage data, come prepared to discuss how you've used data to inform your strategies in previous positions. Highlight any tools you've used, like Salesforce or Zendesk, to show you're comfortable with data-driven approaches.
â¨Emphasise Your Adaptability
Airwallex values individuals who thrive in fast-paced environments. Share specific instances where you've successfully navigated change or tackled complex problems quickly. This will showcase your ability to move fast with good judgement, which is crucial for success in this role.
