At a Glance
- Tasks: Build relationships with customers and ensure they maximise their investment in Airwallex.
- Company: Join a leading global payments platform with a dynamic team of innovators.
- Benefits: Competitive salary, diverse work culture, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on collaboration and problem-solving.
- Why this job: Make a real impact in the fintech space while working with cutting-edge technology.
- Qualifications: 2+ years in account management/sales, strong analytical skills, and tech-savvy.
The predicted salary is between 40000 - 50000 £ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You’re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster.
About the role
As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.
What you will do:
- Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
- Own and develop a portfolio of accounts, creating strategic account plans to expand Airwallex adoption and conducting regular QBRs
- Be an advocate for your customer and their voice inside of Airwallex
- Guide customers in maximizing the value of Airwallex products while providing insights into their markets and advising on strategies to drive growth
- Ability to understand technical requirements and craft solutions across multiple products
- Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of the space
What you will bring:
- 2+ years of proven account management/sales role, preferably selling a technical product with track record of top performance
- Ability to manage complex sales, in a highly consultative manner, understanding strategies and applying value proposition
- Strong analytical skills / strategic experience - be comfortable reading and using data to build your strategy and QBRs
- Track record of managing multi-product accounts and crafting account plans
- Ability to understand complex technical problems with solid API knowledge
- Superior verbal and written communication skills in English is a must
- A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
- Natural intelligence, networking skills and problem-solving
- Start-up & Fintech experience preferred
- High education preferred (bachelor’s degree or other)
- Experience with Salesforce highly regarded
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Account Manager, SME & Growth FTC ( 12 months) employer: Airwallex Pty Ltd.
Airwallex is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to make a real impact in the fast-paced fintech landscape. With a strong focus on personal and professional growth, team members are encouraged to take ownership of their roles while collaborating with some of the brightest minds in technology. Located in Melbourne, Airwallex offers unique opportunities to engage with a diverse global customer base, ensuring that every employee can contribute to building the future of global banking.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, SME & Growth FTC ( 12 months)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airwallex on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Airwallex's products inside out. Show us how you can help customers maximise their investment and drive growth. We love candidates who can think strategically!
✨Tip Number 3
Practice your negotiation skills! Be ready to discuss how you've successfully managed complex sales in the past. We want to see that you can handle bespoke agreements with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Airwallex team.
We think you need these skills to ace Account Manager, SME & Growth FTC ( 12 months)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any technical product sales you've done. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven growth or improved customer satisfaction in previous roles. This helps us see the impact you can bring to Airwallex.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Airwallex Pty Ltd.
✨Know Your Stuff
Before the interview, dive deep into Airwallex's products and services. Understand how they empower businesses globally and be ready to discuss how your experience aligns with their mission. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Highlight your analytical skills and ability to craft solutions, especially in a fast-paced environment. This will demonstrate that you can thrive in the dynamic world of fintech.
✨Be Customer-Centric
As an Account Manager, your role revolves around customer relationships. Be ready to discuss how you've successfully managed accounts and advocated for clients in the past. Share specific strategies you've used to ensure customer satisfaction and growth.
✨Ask Insightful Questions
Prepare thoughtful questions about Airwallex's future plans, team dynamics, and how they measure success in account management. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
