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For Companies At a Glance
- Tasks: Build strong relationships with customers and ensure they maximise their investment in Airwallex.
- Company: Join a leading fintech company revolutionising global payments and financial solutions.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while working with innovative technology.
- Qualifications: Experience in account management, strong analytical skills, and a passion for tech.
- Other info: Be part of a diverse team committed to equal opportunity and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors, Airwallex is leading the charge in building the global payments and financial platform of the future.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You’re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About the role
As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. You will be working in an incredibly fast-paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.
What you will do:
- Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
- Be an advocate for your customer and their voice inside of Airwallex
- Educate our customers on how to leverage the full range of Airwallex products
- Build strong relationships with customers and with our internal teams
- Develop a deep understanding of our customers' needs and growth areas through QBRs
- Ability to understand complex technical requirements and craft solutions across multiple products
- Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
- Superior verbal and written communication skills in English is a must
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of space
- Mentor more junior members of the Account Management team and lead on strategic decision making
What you will bring:
- Customer-facing account management experience in a tech/software business
- Ability to manage complex sales cycles
- +4 years of proven experience in a sales role focused on existing customers
- Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
- Track record of managing complex accounts and crafting account plans
- Knowledge of APIs is a must
- Leadership experience
- Strong verbal and written communication skills in English required
- Demonstrated experience in delighting customers
- Natural intelligence, networking skills and problem-solving
- Start-up & Fintech experience preferred
- High education preferred (bachelor’s degree or other)
- Experience with Salesforce highly regarded
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an Airwallex email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Account Manager, SME & Growth employer: Airwallex Pty Ltd.
Contact Detail:
Airwallex Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, SME & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airwallex on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Airwallex's products inside out. Show us how you can leverage your experience to help customers maximise their investment in our platform. Be ready to discuss specific examples!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to articulate complex ideas clearly. Try explaining Airwallex’s offerings to a friend or family member to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Airwallex team.
We think you need these skills to ace Account Manager, SME & Growth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Airwallex and making an impact in the fintech space.
Tailor Your Experience: Make sure to highlight your relevant experience in account management and tech. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is sharp and easy to understand. This will reflect your ability to convey complex ideas effectively.
Apply Through Our Website: Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Airwallex Pty Ltd.
✨Know Your Customer
Before the interview, dive deep into understanding Airwallex's customer base and their needs. Familiarise yourself with the products and services offered, and think about how you can advocate for customers while also representing Airwallex effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data in previous roles to drive strategy and decision-making. Bring examples of how you've crafted account plans or managed complex sales cycles, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Communication Prowess
Since strong verbal and written communication skills are crucial, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to educate and engage customers effectively.
✨Emphasise Collaboration and Leadership
Airwallex values teamwork and leadership, so be ready to share experiences where you've mentored others or led strategic initiatives. Highlight your collaborative approach and how you’ve turned ideas into actionable results, which aligns with their mission.
