At a Glance
- Tasks: Deliver exceptional member experiences and resolve queries with confidence.
- Company: Airtime, a data-driven rewards platform reshaping customer connections.
- Benefits: Competitive salary, share options, flexible working, and generous holiday.
- Other info: Supportive culture with opportunities for growth and development.
- Why this job: Join a fast-growing team and make a real impact on member experiences.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Ready to level up your career? The Member Experience (MX) team at Airtime is looking for its next great addition. Airtime isn't just another rewards platform; we’re a data-driven powerhouse reshaping how millions of people save money and how the world’s biggest brands connect with their customers through seamless everyday shopping. We turn transactional data into actionable insights using industry-leading technology. By blending analytics with pure creativity, we help retail giants truly understand their customers, boosting loyalty and driving revenue along the way.
Why Airtime?
- We’re growing fast: We constantly launch slick new features to keep our massive member base and brand partners smiling.
- We’re obsessed with innovation: It’s what keeps us ahead of the pack.
- We crush goals together: We hold ourselves to high standards, but we win as a team.
If you’re ambitious, collaborative, and ready to make a real impact, you’ll fit right in.
What You'll Be Responsible For:
- Delivering exceptional member experiences: You'll own member interactions from start to finish, ensuring every conversation leaves a positive impression and contributes to the high standards we're known for.
- Supporting and resolving member queries: Whether it's answering questions, investigating issues, or finding the right solution, you'll help members quickly and confidently.
- Becoming an Airtime expert: You'll develop a deep understanding of our products, features, and processes so you can provide accurate, helpful support across a range of channels.
- Championing the voice of our members: You'll spot trends, identify recurring issues and work closely with Product, Tech and other teams to ensure member feedback helps shape the Airtime experience.
- Maintaining quality and accuracy: You'll keep member records up to date and ensure interactions are documented clearly to support seamless service and continuous improvement.
What We're Looking For:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering great service. You'll thrive in this role if you are:
- Customer obsessed and passionate about creating great experiences
- Proactive, resourceful and happy taking ownership
- A quick learner who enjoys solving problems
- Organised and able to manage competing priorities
- A confident communicator, both written and verbal
- Curious, collaborative and always looking for ways to improve
Experience:
You'll ideally have experience using:
- Customer service platforms and CRM systems
- Internal support tools and knowledge bases
- Social media channels
- Online review platforms
Bonus Points If You Have:
- Experience working in a technology, app-based or retail environment
- 2+ years' experience in a customer-facing support role
- Experience supporting customers across Facebook, X, Instagram and review sites
What You Will Get:
We believe great work happens when people feel supported, trusted, and genuinely valued. So, we’ve built a benefits package that’s designed to give you flexibility, support your wellbeing, and help you grow both inside and outside of work.
Reward & Security:
- Share options: Be a true part of our success
- Competitive salary
- Life assurance at 5x your salary
Time Off That Matters:
- 23 days holiday, plus more with every year you’re here (up to 28!)
- Your birthday off: Go ahead, have a ‘you day’
- Buy extra holiday when you need it (up to 5 extra days)
- A dedicated charity day to give back to causes you love
Flexibility & Balance:
- Flexible start times: Roll in anytime between 6:30–10:30am
- Hybrid working to perfectly balance home and office life
Health & Wellbeing:
- Private medical insurance
- Health cash plan for everyday healthcare
- Virtual GP access for you and your family
- 24/7 support for mental health, counselling, and wellbeing
Growth & Development:
- Learning & development budget + dedicated time to actually use it
- Professional accreditation funding
- Real opportunities to learn from experienced colleagues and level up your career
Support Through Life:
- Enhanced maternity, paternity & adoption leave
- A culture that understands life happens outside of work
Community & Culture:
- Company charity contributions
- Regular team moments that actually feel meaningful (no "forced fun" here)
- A team that values collaboration, curiosity, and just getting things done
The Bottom Line:
We’re building a place where you can do your best work without burning out, standing still, or feeling like just another cog in the machine. Because when you’re supported, everything else follows.
Member Experience Agent in Warrington employer: Airtime
Airtime is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for a Member Experience Agent to thrive. With a strong focus on employee wellbeing, flexible working arrangements, and ample opportunities for professional growth, Airtime fosters a supportive culture where every team member can make a meaningful impact. Located in a dynamic environment, employees benefit from a competitive salary, generous holiday allowances, and a commitment to personal development, ensuring a rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Agent in Warrington
✨Tip Number 1
Get to know Airtime inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. The more you know, the better you'll impress!
✨Tip Number 2
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. Airtime loves a proactive problem-solver, so let your experiences shine through.
✨Tip Number 3
Network like a pro! Connect with current or former Airtime employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on being part of the Airtime family right from the start!
We think you need these skills to ace Member Experience Agent in Warrington
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people! Share specific examples of how you've gone above and beyond to create great experiences for customers. We love candidates who are genuinely customer-obsessed!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience without wading through unnecessary fluff.
Tailor Your Application:Make sure to customise your application to fit the Member Experience Agent role. Highlight relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Airtime
✨Know the Company Inside Out
Before your interview, dive deep into Airtime's mission and values. Understand how they reshape customer experiences through data-driven insights. This knowledge will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or improved member experiences. This will demonstrate your customer obsession and problem-solving abilities, which are key for a Member Experience Agent.
✨Be Ready to Discuss Trends and Feedback
Think about trends you've noticed in customer feedback or common issues in previous roles. Be prepared to discuss how you would champion the voice of members at Airtime. This shows that you can think critically and are eager to contribute to continuous improvement.
✨Practice Clear Communication
As a confident communicator, practice articulating your thoughts clearly and concisely. Whether it's answering questions or explaining complex ideas, being able to communicate effectively is crucial. Consider doing mock interviews with friends to refine your verbal and written communication skills.
