Product Analyst

At Airtime we are all about innovation, because this is how we stay on top. Every one of us has a hunger to succeed and will stop for nothing less than excellence. Crucially, our ethos is underpinned by a culture of teamwork and our shared humility because all that we achieve, we achieve together.

Empowering

We keep the experience fresh with an innovative, original approach, marked by continuous introduction of unique features and benefits. We are about fresh, adaptable and impactful change that sets new standards and differentiates from competitors.

Magnetic

Genuinely engaging and deeply trustworthy. We connect easily, making every experience with us naturally appealing and memorable. Even the way we transform data into engaging, personalised insights is fun and visually appealing.

Uplifting

Bright and optimistic, we offer a positive escape from the mundane. We bring joy to everyday life, transforming routine into moments of happiness and satisfaction. Feel good with every interaction.

The Opportunity

We are seeking an experienced Product Analyst to join our Data Analytics team. You’ll lead key product-focused workstreams, become a subject matter expert in product analytics, and play a critical role in shaping our product roadmap through impactful analysis and deep dives.

Key Responsibilities

• Work with complex, high-volume data and model it into structured datasets that feed into dashboards and power our wider reporting estate
• Analyse app usage data to uncover trends and insights into member behaviour — including login activity and engagement with key features — to help optimise the in-app experience and boost member engagement
• Build a deep understanding of our app and technology to actively contribute to product discussions and help shape the future direction of our app experience
• Partner closely with our product managers and designers to help shape hypotheses, inform strategy, and drive impactful decisions
• Use data storytelling to bring the full member journey to life by delivering clear, compelling narratives that resonate with stakeholders at all levels, regardless of technical background
• Confidently make data-driven recommendations to stakeholders (even when the insights challenge expectations) and advocate for what the data is telling us to help drive the right outcomes
• Mentor and support junior analysts, fostering analytical excellence, encouraging knowledge-sharing, and promoting best practices across the team

Requirements

• Strong background in Product Analytics with a focus on user behaviour, feature adoption, and engagement metrics
• Proficiency in SQL for querying, transforming, and modeling data
• Strong experience with data visualisation and BI tools (such as Looker, Tableau, Power BI, or Metabase)
• Experience analysing app or digital product data including event tracking (e.g. via GA4, Firebase, or similar tools)
• Strong experience working with large, complex datasets and translating them into actionable insights
• Experience with A/B testing and experimentation from design through to analysis and interpretation
• Ability to tell compelling data stories to both technical and non-technical audiences
• Naturally curious and passionate about using data to solve problems, with strong communication skills to share insights clearly
• Approachable, friendly, and team-oriented — thrives in collaborative environments and enjoys supporting others to achieve shared goals

Colleague Benefits

• Share options.
• 23 days annual leave, plus one for each year served (capped at 28).
• Birthday leave.
• Learning & development budget / time allocation
• Flexible start & finish hours 06:30 – 10:30 am
• Life assurance at 5x salary
• Health cash plan
• Virtual GP appointments for you and your family
• 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
• Private Medical Insurance
• Hybrid working between home and office
• City centre location with brand new fit out (when in the office)
• Buy a holiday scheme
• Charity day
• Charity contribution
• Professional accreditation funding
• Enhanced Maternity, Paternity & Adoption leave pay