At a Glance
- Tasks: Deliver exceptional member experiences and resolve queries with confidence.
- Company: Airtime, a data-driven rewards platform reshaping shopping experiences.
- Benefits: Flexible benefits package, support for wellbeing, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Join a fast-growing team and make a real impact on member experiences.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Ready to level up your career? The Member Experience (MX) team at Airtime is looking for its next great addition. Airtime isn't just another rewards platform; we’re a data-driven powerhouse reshaping how millions of people save money and how the world’s biggest brands connect with their customers through seamless everyday shopping. We turn transactional data into actionable insights using industry-leading technology. By blending analytics with pure creativity, we help retail giants truly understand their customers, boosting loyalty and driving revenue along the way.
Why Airtime? We’re growing fast: We constantly launch slick new features to keep our massive member base and brand partners smiling. We’re obsessed with innovation: It’s what keeps us ahead of the pack. We crush goals together: We hold ourselves to high standards, but we win as a team. If you’re ambitious, collaborative, and ready to make a real impact, you’ll fit right in.
What You'll Be Responsible For:
- Delivering exceptional member experiences. You'll own member interactions from start to finish, ensuring every conversation leaves a positive impression and contributes to the high standards we're known for.
- Supporting and resolving member queries. Whether it's answering questions, investigating issues, or finding the right solution, you'll help members quickly and confidently.
- Becoming an Airtime expert. You'll develop a deep understanding of our products, features and processes so you can provide accurate, helpful support across a range of channels.
- Championing the voice of our members. You'll spot trends, identify recurring issues and work closely with Product, Tech and other teams to ensure member feedback helps shape the Airtime experience.
- Maintaining quality and accuracy. You'll keep member records up to date and ensure interactions are documented clearly to support seamless service and continuous improvement.
What We're Looking For:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering great service. You'll thrive in this role if you are:
- Customer obsessed and passionate about creating great experiences.
- Proactive, resourceful and happy taking ownership.
- A quick learner who enjoys solving problems.
- Organised and able to manage competing priorities.
- A confident communicator, both written and verbal.
- Curious, collaborative and always looking for ways to improve.
Experience:
You'll ideally have experience using:
- Customer service platforms and CRM systems.
- Internal support tools and knowledge bases.
- Social media channels.
- Online review platforms.
Bonus Points If You Have:
- Experience working in a technology, app-based or retail environment.
- 2+ years' experience in a customer-facing support role.
- Experience supporting customers across Facebook, X, Instagram and review sites.
What You Will Get:
We believe great work happens when people feel supported, trusted, and genuinely valued. So, we’ve built a benefits package that’s designed to give you flexibility, support your wellbeing, and help you grow both inside and outside of work.
Member Experience Agent employer: Airtime
Airtime is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for a Member Experience Agent to thrive. With a strong focus on employee growth, a supportive work culture, and a comprehensive benefits package, Airtime empowers its team members to make a meaningful impact while enjoying a flexible and rewarding work environment. Join us in reshaping the future of customer engagement and experience the satisfaction of contributing to a data-driven powerhouse.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Agent
✨Tip Number 1
Get to know Airtime inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. The more you know, the better you'll connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Member Experience Agent, you'll need to be a pro at both written and verbal communication. Try role-playing common customer scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a tricky situation into a positive outcome. This will demonstrate your proactive approach and ability to handle member queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Airtime family and ready to contribute to our mission of creating exceptional member experiences.
We think you need these skills to ace Member Experience Agent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people! Share specific examples of how you've gone above and beyond to create great experiences for customers. We love hearing about your customer obsession!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Tailor Your Application:Make sure to customise your application to fit the Member Experience Agent role. Highlight relevant experiences and skills that align with what we’re looking for. Show us why you’re the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Airtime
✨Know Your Stuff
Before the interview, dive deep into Airtime's products and services. Familiarise yourself with their features and how they enhance member experiences. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you resolved issues or improved a process. This will demonstrate your customer obsession and problem-solving abilities.
✨Be Proactive and Resourceful
During the interview, share instances where you took initiative to solve problems or improve service. Airtime values proactive team members, so showcasing your resourcefulness will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since the role requires strong communication skills, being able to express yourself effectively will leave a positive impression on the interviewers.
