At a Glance
- Tasks: Deliver exceptional member experiences and resolve queries with confidence.
- Company: Airtime, a data-driven rewards platform reshaping everyday shopping.
- Benefits: Competitive salary, flexible working, generous holiday, and health support.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Join a fast-growing team and make a real impact on member experiences.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Ready to level up your career? The Member Experience (MX) team at Airtime is looking for its next great addition. Airtime isn't just another rewards platform, we're a data-driven powerhouse reshaping how millions of people save money and how the world's biggest brands connect with their customers through seamless everyday shopping. We turn transactional data into actionable insights using industry leading technology. By blending analytics with pure creativity, we help retail giants truly understand their customers, boosting loyalty and driving revenue along the way.
Why Airtime?
- We're growing fast: We constantly launch slick new features to keep our massive member base and brand partners smiling.
- We're obsessed with innovation: It's what keeps us ahead of the pack.
- We crush goals together: We hold ourselves to high standards, but we win as a team.
If you're ambitious, collaborative, and ready to make a real impact, you'll fit right in.
What You'll Be Responsible For:
- Delivering exceptional member experiences. You'll own member interactions from start to finish, ensuring every conversation leaves a positive impression and contributes to the high standards we're known for.
- Supporting and resolving member queries. Whether it's answering questions, investigating issues, or finding the right solution, you'll help members quickly and confidently.
- Becoming an Airtime expert. You'll develop a deep understanding of our products, features and processes so you can provide accurate, helpful support across a range of channels.
- Championing the voice of our members. You'll spot trends, identify recurring issues and work closely with Product, Tech and other teams to ensure member feedback helps shape the Airtime experience.
- Maintaining quality and accuracy. You'll keep member records up to date and ensure interactions are documented clearly to support seamless service and continuous improvement.
What We're Looking For:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering great service. You'll thrive in this role if you are:
- Customer obsessed and passionate about creating great experiences.
- Proactive, resourceful and happy taking ownership.
- A quick learner who enjoys solving problems.
- Organised and able to manage competing priorities.
- A confident communicator, both written and verbal.
- Curious, collaborative and always looking for ways to improve.
Experience:
You'll ideally have experience using:
- Customer service platforms and CRM systems.
- Internal support tools and knowledge bases.
- Social media channels.
- Online review platforms.
Bonus Points If You Have:
- Experience working in a technology, app-based or retail environment.
- 2+ years' experience in a customer-facing support role.
- Experience supporting customers across Facebook, X, Instagram and review sites.
What You Will Get:
We believe great work happens when people feel supported, trusted, and genuinely valued. So, we've built a benefits package that's designed to give you flexibility, support your wellbeing, and help you grow both inside and outside of work.
- Reward & Security: Share options: Be a true part of our success. Competitive salary. Life assurance at 5x your salary.
- Time Off That Matters: 23 days holiday, plus more with every year you're here (up to 28!). Your birthday off: Go ahead, have a 'you day'. Buy extra holiday when you need it (up to 5 extra days). A dedicated charity day to give back to causes you love.
- Flexibility & Balance: Flexible start times: Roll in anytime between 6:30–10:30am. Hybrid working to perfectly balance home and office life.
- Health & Wellbeing: Private medical insurance. Health cash plan for everyday healthcare. Virtual GP access for you and your family. 24/7 support for mental health, counselling, and wellbeing.
- Growth & Development: Learning & development budget + dedicated time to actually use it. Professional accreditation funding. Real opportunities to learn from experienced colleagues and level up your career.
- Support Through Life: Enhanced maternity, paternity & adoption leave. A culture that understands life happens outside of work.
- Community & Culture: Company charity contributions. Regular team moments that actually feel meaningful (no 'forced fun' here). A team that values collaboration, curiosity, and just getting things done.
The Bottom Line: We're building a place where you can do your best work without burning out, standing still, or feeling like just another cog in the machine. Because when you're supported, everything else follows.
Member Experience Agent in Manchester employer: Airtime
Airtime is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for a Member Experience Agent to thrive. With a strong focus on employee wellbeing, flexible working arrangements, and ample opportunities for professional growth, Airtime fosters a supportive culture where every team member can make a meaningful impact. Join us in reshaping the rewards platform landscape while enjoying a comprehensive benefits package that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Agent in Manchester
✨Tip Number 1
Get to know Airtime inside out! Familiarise yourself with their products and services so you can chat confidently during interviews. The more you know, the better you'll connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Member Experience Agent, you'll need to be a pro at both written and verbal communication. Try role-playing common customer scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a tricky situation into a positive outcome. This will demonstrate your proactive attitude and ability to handle member queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Airtime family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Member Experience Agent in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about creating great experiences for our members!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Remember, we’re looking for confident communicators!
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with what we're looking for. Show us how your background in customer service can help you excel as a Member Experience Agent.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Airtime
✨Know Your Stuff
Before the interview, dive deep into Airtime's products and services. Understand how they turn data into insights and what makes their member experience stand out. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Obsession
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve turned challenging situations into positive outcomes. This will demonstrate that you truly care about delivering exceptional member experiences.
✨Be Proactive and Resourceful
During the interview, share instances where you took initiative to resolve issues or improve processes. Airtime values proactive team members, so showcasing your resourcefulness will align perfectly with their expectations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since the role involves a lot of communication with members, being able to express yourself well will be crucial. Consider doing mock interviews with friends to refine your delivery.
