Supervisor (part-time)

Position: Supervisor

Salary: TBC

Reports to: Duty Manager

Direct Reports: Team Leaders & Team Members

Working Hours: 32 hours per week over 4 days. Full Availability Essential, evenings, days and weekend shifts.

Scope

Assisting with the supervision of employees and responsible for the successful performance of their department/s. They will also support the management team in opening and closing of the centre and ensuring all employees are following correct policies and procedures. In respect of successful performance this includes areas such as adequate representation of all brand standards in customer service, hygiene, maintenance and safety as well as sales and managing costs. The supervisor will be the role model and "operational expert" within their given department. They will complete operational duties as given by their Duty manager/Head of Department and Manager on Duty and will carry out all team member duties to the highest standards as and when required.

Key Responsibilities/Deliverables

• Managing Business Cost & Performance
  • Support the Head of department in efficiently manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
  • Department staff planning – assist when advised by your manager.
  • Wage efficiencies on a daily and weekly basis – review daily planners and make relevant shift adjustments.
  • Ensure that all department holiday processes and planning is followed, and team members have full communication around expectations.
  • Assist your manager in ensuring that the Team members are training using correct company training documents and Versatility trackers.
  • All cashing up procedures is followed as company process.
  • Any maintenance issues are highlighted to your manager for escalation if required.
  • Working alongside your manager to develop your team to have a full understanding of all associated stocks costs, and support with accurate monthly stock takes and ensure that all information provided is detailed and precise.
  • Aim to maximise all areas of sales revenue and continually challenge yourself and your team with the relevant departmental targets.
• HR & People Management
  • Competently manage individual and team performance through leading by example in all operational areas.
  • Ensure that all regular appraisals and deadlines are adhered to and that you are in constant communication with individual staffing needs.
  • Passionately strive to develop, train and coach a reliable team and motivate them to a level of competence.
• Customer Experience and Service Levels
  • Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards through daily role modelling and leading by example.
  • Assist your manager in completing customer journeys within your department and put relevant actions plans in place to enhance the customer experience.
  • Ensure all customer rules, policies for both staff and customers are applied by your team.
• Safety & Compliance
  • Ensure the correct and continual use of all company procedures, systems and documents and ensure the team is also fully engaged in the correct process.
  • Work alongside your manager and manage the upkeep and excellent condition of all equipment and premises ensuring prompt remedial action as required.
  • Maintain a safe and harmonious working environment for team members and customers as well as ensuring the highest standards of hygiene and health and safety.
• Success measurements
  • Achieving required performance levels in all department KPIs and Audits.
  • Achieve required levels of customer feedback, through party comment cards and customer reviews.
  • Engage with your team of targets and proposed opportunities within your department.

Essential Criteria:

• 2+ Years within a fast paced environment, ideally in a leisure, entertainment, hospitality or catering business.
• Knowledge of business KPI's and correlation of supporting figures.
• Working knowledge of booking system and reporting functions.
• Proficient in Microsoft office products – Outlook, Excel & Word.

Job Type: Part-time

Pay: From £22,800.00 per year

Expected hours: 32 per week

Benefits: Discounted or free food, Employee discount, Free parking, On-site parking

Work Location: In person