At a Glance
- Tasks: Welcome visitors, manage reception, and support various administrative tasks.
- Company: Join AirTanker, a key player in the UK's defence sector.
- Benefits: Enjoy private medical insurance, bonuses, and flexible working options.
- Other info: Engage in adventure training and family fun days while growing your career.
- Why this job: Be the first impression of our business and shape visitor experiences.
- Qualifications: Customer-facing experience and strong IT skills required.
The predicted salary is between 25185 - 27800 £ per year.
We are looking for a professional and approachable Receptionist Administrator to join our team. You will act as the first point of contact for visitors and colleagues, delivering a high standard of front-of-house service. You will take ownership of reception operations and support a wide range of administrative tasks across the business. You will also play a key role in managing site access and supporting safety and security processes.
As a Receptionist Administrator, you will keep the front of house running smoothly through effective reception management, visitor coordination, and administrative support. You will work closely with teams across the business, helping ensure a professional service, strong organisation, and efficient day-to-day operations.
What's in it for you?
- Front-of-House Impact: Be the first impression of the business and shape every visitor experience.
- Ownership and Responsibility: Take control of reception operations and key site processes.
- Operational Influence: Keep daily activities running smoothly and support wider business efficiency.
- Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
- Adventure & Belonging: Battlefield tours, adventure training, and family fun days.
- AirTanker supports flexible working to help employees achieve a healthy work-life balance.
What you'll be doing:
- Welcome visitors and manage the reception area.
- Handle incoming calls and emails and route queries.
- Manage visitor access and issue security passes.
- Maintain accurate visitor records and logs.
- Liaise with site security on visitor and contractor access.
- Support facilities reporting and maintain dashboards.
- Carry out daily building checks and report issues.
- Provide administrative support across teams.
- Arrange bookings such as travel, stationery, and supplies.
- Manage locker allocation and resolve issues.
- Support emergency procedures, including fire evacuations.
- Assist with first aid, fire safety, and site protocols.
What you'll bring:
- Experience in a customer-facing role.
- Professional and approachable manner.
- Strong IT skills in Word, Excel, and Outlook.
- Clear communication skills and confident telephone manner.
- Strong organisation and ability to manage multiple tasks.
- Calm approach under pressure.
- Ability to meet deadlines.
- Full UK driving licence.
Receptionist/Administrator employer: AirTanker
AirTanker is an exceptional employer, offering a unique opportunity to be at the forefront of the UK's defence capabilities while fostering a supportive and dynamic work environment. With comprehensive benefits including private medical insurance and a commitment to flexible working, employees can achieve a healthy work-life balance while enjoying adventure training and family fun days. The culture promotes ownership and responsibility, allowing you to make a significant impact as the first point of contact for visitors and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AirTanker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AirTanker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AirTanker:Your cover letter is your chance to shine! Tell us why you want to work at AirTanker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AirTanker!
How to prepare for a job interview at AirTanker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
