At a Glance
- Tasks: Lead and shape Cabin Services operations, ensuring safety and exceptional customer experience.
- Company: Join AirTanker, a key player in the UK's defence capability.
- Benefits: Enjoy private medical insurance, bonuses, EV scheme, and flexible working options.
- Other info: Engage in adventure training and family fun days while achieving work-life balance.
- Why this job: Make a strategic impact while leading a high-performing team in a dynamic environment.
- Qualifications: Experience in UK CAA regulations and strong leadership skills required.
The predicted salary is between 51000 - 60000 £ per year.
We are looking for a Head of Cabin Services to lead and shape our Cabin Services operation. You will set clear standards, lead a high-performing team, and ensure safe and consistent delivery of the onboard experience. Taking ownership of civilian cabin crew welfare, performance, engagement, and development, you will ensure all activity meets safety and regulatory requirements while delivering a strong customer experience. In addition, you will set and maintain cabin safety, service and operating standards for military operations. The incumbent is also responsible for departmental budgeting matters. You will work closely with colleagues across the business to drive alignment and improve outcomes.
Why AirTanker? AirTanker is a vital part of the UK’s defence capability, delivering air-to-air refuelling and air transport services to the RAF and MOD. We operate at the intersection of military precision and commercial innovation. As Head of Cabin Services, you will lead and coordinate all civilian cabin crew operations to ensure safe, compliant, and consistent delivery of the onboard experience. You will set priorities, align people and resources, and work with internal and external stakeholders to deliver high standards while minimising operational disruption.
What's in it for you
- Operational Leadership: Lead Cabin Services across the operation and shape how onboard service and safety standards are delivered
- Strategic Impact: Influence Cabin Services strategy and align service delivery with wider business goals
- Change Leadership: Lead initiatives that improve service delivery, crew engagement, and operational performance
- Regulatory Leadership: Ensure full compliance with aviation safety and regulatory requirements
- Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
- Adventure & Belonging: Battlefield tours, adventure training, and family fun days.
AirTanker supports flexible working to help employees achieve a healthy work-life balance. We recognise the importance of balancing work with personal commitments, and are committed to agreeing arrangements that meet both individual and business needs.
What you'll be doing
- Lead day-to-day Cabin Services operations across the network including delivery of our leasing activities
- Set and maintain service, safety, and compliance standards
- Manage civilian cabin crew performance, engagement, and development
- Manage the relationship and conduct negotiations with the Cabin Crew Union.
- In co-ordination with the Head of Training and relevant managers, be responsible for the development and compliance of cabin crew training programmes
- Responsible for development and compliance of both core and non-core training programmes
- Ensuring an effective and efficient compliance monitoring system is in place within Cabin Services which includes an oversight and audit schedule
- Ensuring planned compliance activities are completed, observations recorded and acted upon in accordance with regulatory requirements and company SMS
- Own Cabin Services policies, manuals, and procedures
- Conduct audits, compliance checks, and risk assessments
- Analyse performance data and address trends or gaps
- Build relationships with clients, suppliers, and partners
- Manage, lead, empower and develop Cabin Crew Management team in their roles ensuring consistent delivery of all safety procedures, operational performance and personal responsibilities
- Responsible for the calculation, submission and control of departmental budget, ensuring costs within the department are controlled whilst optimising resource allocation
- Establish and maintain relationships with relevant personnel from our military colleagues ensuring a positive interface
- Assist in the development of the AirTanker Services business strategy and relevant sections of the AirTanker business plan
- Responsible for departmental projects, whether as the stakeholder or when delegated
- In partnership with the Senior Leadership Team, ensure company strategic objectives are achieved
What you'll bring
- Previous experience and working knowledge of UK CAA regulations and other relevant regulatory bodies
- Experience in leading, managing and motivating multi-disciplinary teams, including implementation of change and performance management initiatives
- Ability to set standards and drive accountability
- A data-led approach to decision making
- A focus on customer experience and service delivery
- Demonstrable knowledge of Safety Management Systems
- Proven ability to create, manage and develop departmental processes and procedures, ensuring a culture of continuous improvement.
- Strong leadership and influencing skills, with ability to direct, develop and inspire confidence and high-performance in others; an excellent communicator with well-developed verbal, written and presentation skills
Head of Cabin Services in Carterton employer: AirTanker Ltd
AirTanker is an exceptional employer, offering a unique blend of military precision and commercial innovation in the heart of Brize Norton. As the Head of Cabin Services, you will not only lead a dedicated team but also enjoy comprehensive benefits such as private medical insurance, a bonus scheme, and flexible working arrangements that promote a healthy work-life balance. With opportunities for adventure training and family fun days, AirTanker fosters a supportive work culture that prioritises employee growth and engagement while ensuring compliance with aviation safety standards.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Cabin Services in Carterton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AirTanker Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AirTanker Ltd
Don't be shy about reaching out to AirTanker Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Cabin Services in Carterton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AirTanker Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AirTanker Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
